The showroom’s role is changing as more of the customer relationship starts online. Rob Ruth, President of @BobRuthFordInc, explains why trust can carry more weight than the facility when the experience is strong enough. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
Welcome to Dealer War Room from Car Dealership Guy, where we sit down with top operators to break down how they're navigating the biggest challenges in auto retail. Today, I’m joined by Kyle Coleman, President/CEO of Coleman Automotive Group, Rob Ruth, President, Bob Ruth Ford, and Scott Simons, Dealer Principal…
Today's show features: - Ryan Knight, Director of Operations at Knight Automotive Group - Britt DeJohn, Sr. VP of Business Operations at Impel - Nicholas Velez, Internet Director at Valley Kia of Fontana This episode is brought to you by: OPENLANE – OPENLANE is getting ready for DealerFest 2026, its…
Data via Cox Automotive's Automotive Car Buyer Journey Study. Check it out for more digital trends shaping how car buyers are navigating the dealership experience here: https://carguymedia.com/4o0UjBs Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com…
Fraud detection is becoming a bigger part of the appraisal process. Frederick Grimm, Co-founder & COO of @fixdapp, explains how hidden VIN manipulation can create major risk for dealers buying used cars. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Appraisal data is giving dealers a better way to question recent vehicle history. Frederick Grimm, Co-founder & COO of @fixdapp, explains why a cleared check engine light can be the start of a much more informed appraisal. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…
Appraisal speed is becoming a bigger advantage in auto retail. Danny Galat, GSM at @BendCDJR, explains how AppraisalPro is helping stores turn vehicle codes into decisions in minutes. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @fixdapp
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
In this episode of the Industry Spotlight, joining host Sam D'Arc are Frederick Grimm, Co-Founder and COO of AppraisalPro, and Danny Galat, General Sales Manager at Lithia Chrysler Dodge Jeep Ram of Bend to discuss how dealers are using real-time diagnostic scanning to stop taking hidden mechanical losses on trade-ins…
The F&I-to-fixed ops loop is becoming more measurable. Johnny McKellar, Senior Vice President of Hendrick Autoguard, explains why prepaid maintenance customers are more likely to buy again. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Hendrickauto
Service may be the strongest path back to the next car sale. Aaron Zeigler, President and CEO of @ZeiglerAuto, explains why the stores that earn the service relationship are better positioned to win the next purchase. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your…
Today's show features: - Joel Love, Service Director at Toyota of Montgomery - Liam Golightley, SVP Dealer Success at Podium - Ryan Carlstedt, EVP Fixed Ops at Willis Auto Group This episode is brought to you by: Experian – Experian Automotive helps marketers identify and engage high-value auto shoppers, strengthen…
"Third-party warranty friction often puts the dealer in the middle. Rick Hendrick, Chairman and CEO of @Hendrickauto, breaks down why owning the claims experience can matter as much as selling the coverage. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you…
In this episode of the Industry Spotlight, joining host Sam D'Arc are Aaron Zeigler, President of Zeigler Auto Group, and Johnny McKellar, who leads NationsGuard for Hendrick Automotive Group, to discuss why Zeigler is leaving its third-party warranty provider to stand up its own dealer-owned program, ZeiglerGuard, and what Rick…
AI may unlock hidden enterprise value inside dealerships. @VicKeller, Founder & CEO of Experience Ventures, explains why giving every employee real-time access to store knowledge could become a major advantage. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @guidepointsystems-gps,…
The traditional job description is starting to look different inside some dealer groups. @VicKeller, Founder & CEO of Experience Ventures, explains why career progression is becoming part of how operators define the role. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to…
Today's show features: - Michael Cottone, Head of Subaru Motors Finance at Chase Auto - Steve Rowley, President of Cox Automotive - Aharon Horwitz, Co-Founder and CEO of Fullpath - Katie Gattuso Duncan, General Manager at Mohawk Chevrolet This episode is brought to you by: Experian – Experian Automotive helps…
Fixed ops may be the most *defensible* part of retail auto. @VicKeller, Founder & CEO of Experience Ventures, explains why service is where dealers turn one-time buyers into long-term customers. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @guidepointsystems-gps,…
Today I'm joined by Vic Keller, Founder and CEO at Experience Ventures. Vic has founded multiple companies acquired by Berkshire Hathaway and spent years inside Van Tuyl Group before it became Berkshire Hathaway Automotive, one of the largest dealer groups ever assembled. In this conversation, he makes the case that…
Today's show features: - Adam Stein, Executive Director at Plaza Auto Group - Brian Benstock, Vice President & General Manager at Paragon Honda and Paragon Acura This episode is brought to you by: Experian – Experian Automotive helps marketers identify and engage high-value auto shoppers, strengthen customer loyalty, grow service…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Diagnostic data is becoming part of the fixed ops trust equation. Karen Chagnon, VP of Sales at GuidePoint Systems, explains how vehicle alerts can help dealers reassure customers when a warning light turns on. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…