Wild stat: 40% of dealership service calls are going unanswered. Eric Rea and Dennis Steele, Co-Founders of @Podiumsoftware, explain how their AI voice agent can fully book 87% of service appointments without human intervention. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
Eric Rea and Dennis Steele's first pitch to a car dealership ended with the general manager writing a check for the entire year on the spot, and they say that moment is what convinced them dealerships, not the tire shops they started with, would build their company. They walk through…
Dealer merchandising is getting *standardized* at the vehicle level. Patrick Janes, AVP of vAuto Inventory Solutions at @CoxAutoIncVideos, explains how automated descriptions can make each listing more consistent. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @CoxAutoIncVideos
Today's show features: - Adam Crowell, Chief Legal & Strategy Officer at KPA - Tustin Ulrich, General Manager at Roper Kia - Scott Traylor, Vice President of Sales at Mia - Sefi Adasi Lucki, Owner & Controller at Lucki Mazda of Woodbridge - Mike Lucki, Dealer Principal at Lucki Mazda…
Vehicle merchandising is still a weak spot for many dealers. Shawn Dennis, Digital Marketing & Merchandising Leader at White Automotive Family, explains why every listing needs to be treated like its own marketing campaign. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
In this episode of the Industry Spotlight, joining host Sam D'Arc are Shawn Dennis, Marketing Director of the Ron Marhoffer Auto Group, and Patrick Janes, AVP of Inventory Solutions at vAuto to discuss why more than 90 percent of vehicle listings fail to sell themselves, and what it actually takes…
Today's show features: - David Zuniga, General Sales Manager at Performance Auto Group - Tina Novoa, Director of Operations at We Help Dealers - Tom Kline, Lead Consultant & Founder at Better Vantage Point | Tuck The Octopus This episode is brought to you by: Haig Partners – When it…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Used cars are carrying the volume at some franchise stores. Charlie Caprara, Owner / Dealer Principal of @fxcapraradealerships, explains why his Chevrolet store could sell 300 cars a month with only 40 of them new. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite…
Online bidding changed the edge dealers had in the auction lane. Charlie Caprara, Owner / Dealer Principal of @fxcapraradealerships, explains how a sale that once rewarded the dealers physically in the lane became open competition from anywhere. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…
Family legacy is shaping the next chapter of dealer ownership. Frank Peña, President of Dare to Dream Automotive, explains why the ability to pass the business on matters as much as the opportunity itself. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
This dealer's used car strategy helped grow volume from 100 to 300 cars a month. Charlie Caprara, Owner / Dealer Principal of @fxcapraradealerships, explains how low-mileage company cars gave customers a reason to keep coming back. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your…
Today's show features: - Barrett Charapp Beaty, Attorney at Charapp & Weiss - Stephen Rand, Fixed Operations Director at Mercedes-Benz of Plano - Lucas Goerlitz, Service Manager at Napleton Palatine Subaru This episode is brought to you by: Experian Automotive – Experian AutoCheck is the only vehicle history report available…
"Used car acquisition has become a "highest-bidder" business. Charlie Caprara, Owner / Dealer Principal of @fxcapraradealerships, explains how the market has shifted away from relationship-based sourcing. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @TARGITBI, @Lotlinx, and @CarMax
Joining guest host Matthew Haiken today is the is the legendary Charlie Caprara. Charlie Caprara turned $1,500 and three junk cars bought off Jerome Avenue into a nine-store, family-run auto empire, and he is still not sure how the buyers who took over most of that group turned out to…
Dealership construction can become an employee retention problem. Frank Peña, President of Dare to Dream Automotive, explains why keeping morale up became the biggest challenge while operating through a full store rebuild. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you…
Today's show features: - Jared Ricart, President & Chief Executive Officer at Ricart Automotive Group - Mike DeCecco, Director, Partner Management at Impel - Tu Le, Founder at Sino Auto Insights This episode is brought to you by: Experian Automotive – Experian AutoCheck is the only vehicle history report available…
Data via @CDKGlobal | Check out the 2026 Dealership Workplace Study to learn what dealers can focus on to prevent turnover and improve employee satisfaction: https://www2.cdkglobal.com/l/146251/2026-09-07/3g83d4 Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested…
On average, over 90% of car shoppers will find a way to buy within 30 days. Frank Peña, President of Dare to Dream Automotive, explains why tougher deals often depend on structure and lender knowledge. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite…
Frank Peña grew up sleeping on a relative's floor in Washington Heights after his family immigrated to the United States when he was two years old, and by the time he left the company that gave him his start, he had spent twenty years working his way from used car…
Today's show features: - Beth Hill, General Counsel/COO at The Shop FordDirect - Ryan McCormick, Compliance Officer at Preston Automotive Group - Glenn Lundy, President at 800% Elite Automotive Club - Kevin Strosnider, Dealer Operator / General Manager at Strosnider Chevrolet - Brooke English Guy, General Manager at Coastal Chevrolet…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Customer experience is becoming a measurable sales advantage. Cuyler Owens, CEO of @widewail, explains why Carvana’s buying process offers lessons even with clear gaps on the service side. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @DigitalDealerConference and @widewail