Customer experience is becoming a measurable sales advantage. Cuyler Owens, CEO of @widewail, explains why Carvana’s buying process offers lessons even with clear gaps on the service side. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @DigitalDealerConference and @widewail
Buy here pay here has a reputation problem tied to its pricing. Jack Carter, Co-Owner of @TurnAndBurnMotors, Garrett Jones, President of Ella Blvd Motors, and Luke Godwin, Owner of @godwinmotors, explain why higher vehicle prices can look predatory without the full context. ➤ Stream the latest episode of the Car…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Reputation management is becoming a dealership-wide performance tool. Cuyler Owens, CEO of @widewail, explains why customer reviews can reveal where the experience is breaking down across the store. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @DigitalDealerConference and @widewail
Today's show features: - Dave Rogers, Fixed Operations Director at Piazza Management Company - Tully Williams, Fixed Operations Director at The Niello Company - Ed Roberts, COO at Bozard Ford Lincoln - Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura This episode is brought to you by:…
Dealer reviews are becoming part of the AI search index. Cuyler Owens, CEO of @widewail, explains why ChatGPT, Gemini, and Claude are pulling from what customers say across the web. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @DigitalDealerConference…
A single review from a customer who had just spent $90,000 on a BMW nearly got a new fee program shut down by a dealer group's CEO, and Cuyler Owens says the data behind it proved the fee was never the real problem. He walks through why nearly 40% of…
Debt financing often makes or breaks a buy here pay here store. Jack Carter, Co-Owner of @TurnAndBurnMotors, Garrett Jones, President of Ella Blvd Motors, and Luke Godwin, Owner of @godwinmotors, explain why portfolio leverage is one of the biggest drivers of long-term profitability. ➤ Stream the latest episode of the…
Today's show features: - Josh Barron, COO at Habberstad Auto Group - Bruce Johnson, Vice President, Product Marketing & Enablement at CDK Global - Devin Kaulback, General Manager at Subaru of Niagara This episode is brought to you by: Presidio – Today’s episode is brought to you by The Presidio…
Higher vehicle costs are reshaping buy here pay here. Garrett Jones, President of Ella Blvd Motors and Luke Godwin, Owner of @godwinmotors, discuss why an operation that once started with $16,000 can now take roughly $2 million in cash. ➤ Stream the latest episode of the Car Dealership Guy Podcast…
Welcome to Dealer War Room from Car Dealership Guy, where we sit down with top operators to break down how they're navigating the biggest challenges in auto retail. Today I'm joined by Jack Carter, Co-owner at Turn & Burn Motors, Garrett Jones, President at Ella Blvd Motors, and Luke Godwin,…
Today's show features: - David Wyler, President and CEO at Jeff Wyler Automotive Family - Chris Hudson, General Manager at Mark Miller Subaru - Caleb L'Ecuyer, Sales Professional at Coastal Chevrolet Cadillac Nissan This episode is brought to you by: Presidio – Today’s episode is brought to you by The…
Seven-day payouts are creating friction in vehicle acquisition. Truett Dwyer, Co-Founder & Co-CEO of Clerq, explains how real-time payments can shorten the path from appraisal to purchase. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Clerq
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
High-dollar payments are creating a checkout problem for dealers. Truett Dwyer, Co-Founder & Co-CEO of Clerq, explains how Clerq guarantees approved transactions for 50% to 75% less than card costs. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Clerq
Payment collection is becoming a dealership safety issue. Jonathan Kienle, Director of Operations at @WaltersAutomotiveGroup, explains how physically chasing checks can create risk far beyond the transaction itself. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Clerq
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Jonathan Kienle's team once sent a salesperson to chase down a customer's canceled check, and he crashed the loaner car doing it, and Kienle says that single moment is exactly why he stopped trusting cash, checks, and credit cards to handle his dealership's biggest transactions. He walks through how switching…
"Consistency" may be a dealership growth advantage. Zach Billings, Co-Founder & CEO of @Wikimotive, explains why consistency in process and marketing can matter as much as finding the next technology edge. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by…
Inventory scale is becoming a bigger factor in AI search visibility. Zach Billings, Co-Founder & CEO of @Wikimotive, explains why large dealer groups can outweigh single-point stores in local search results. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by…
Today's show features: - Dave Rogers, Fixed Operations Director at Piazza Management Company - Pam LeJeune, VP at The Moran Group - William Demaree, Group Director of Fixed Operations at Tom Wood Group This episode is brought to you by: Carmax – CarMax Auctions. Access thousands of cars weekly at…
Dealer reviews are becoming a ranking signal inside AI search. Zach Billings, Co-Founder & CEO of @Wikimotive, explains why ChatGPT, Gemini, and Claude look for consensus when deciding which dealerships surface first. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you…
Zach Billings watched a dealer's number-one Google ranking pull in thousands of visits and exactly zero sales, and he says that gap is exactly why most dealer marketing budgets are aimed in the wrong direction. He walks through how Jay Newell of DePaula Ford flipped the industry's usual ten-to-one paid-to-organic…
Wholesale platforms are putting *dealer quality* under the microscope. Anthony Clavenna, Founder & CEO of @GatewayCarConnection, explains why controlling who can buy and sell is central to keeping disputes low. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Podiumsoftware,…