Voice AI *confusion* is growing as tools multiply. Monik Pamecha, CEO of@toma-auto, explains how incomplete integrations are often where dealers run into problems. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @toma-auto
Service call volume is exposing *cracks* in dealership workflows. Chris Murphy, Managing Partner at Putnam Automotive Group, explains why cutting out the BDC and routing calls straight to service advisors reduced handoffs and improved the customer experience. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…
In part 3 of our Pre NADA AI Spotlight series we break down why call handling is still broken, and how a new generation of agentic AI is changing the equation. Today, Sam sits down with Chris Murphy, General Manager of Volkswagen of Oakland and Monik Pamecha, CEO of Toma.…
Today's show features: - Doug Horner, GSM of Mercedes-Benz of North Olmsted - Jameson Riley, General Manager of Riley Volvo This episode is brought to you by: Experian – In the past year, 85% of dealers have suspected or confirmed fraud cases, primarily due to income fabrication and forged documents.…
Daily Dealer Live is brought to you by: Experian – In the past year, 85% of dealers have suspected or confirmed fraud cases, primarily due to income fabrication and forged documents. The fix? Experian Automotive's Fraud Protect. Fraud Protect quickly and easily validates customer identities and documents with zero disruption…
Service is becoming a bigger focus as new car margins tighten. Some dealer groups are leaning into retention and convenience to stabilize growth as inventory grows. Andrew Spitzer, COO of @SpitzerAutoVideos, explains how service-driven programs are shaping their strategy in 2026. ➤ Stream the latest episode of the Car Dealership…
Data from The Presidio Group. Download the Year-End 2025 Dealer Direction Survey for more insights and trends here: https://thepresidiogroup.com/bbn6 | @ThePresidioGroup Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a…
Dealership marketing is shifting toward the customer segment driving most car purchases. Andrew Spitzer, COO of @SpitzerAutoVideos, explains how investing in women-focused channels like Pinterest is helping dealers get better returns. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by…
Today I’m joined by Andrew Spitzer, COO of Spitzer Autoworld. Spitzer breaks down how his fourth-generation family business doubled its footprint to 26 rooftops while maintaining radical showroom etiquette. He reveals why he bans AirPods on the floor, how a chance encounter with Henry Ford shaped the group’s legacy, and…
Today's show features: - Stephen Hill, Managing Partner at Oakes Auto Inc - Dave Thomas, Director of Content Marketing at CDK Global - Greg Smith, Vice President of Operations at Leavens Automotive Group This episode is brought to you by: Experian – In the past year, 85% of dealers have…
Daily Dealer Live is brought to you by: Experian – In the past year, 85% of dealers have suspected or confirmed fraud cases, primarily due to income fabrication and forged documents. The fix? Experian Automotive's Fraud Protect. Fraud Protect quickly and easily validates customer identities and documents with zero disruption…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Today's show features: - David Cerqueira, Service Director at Benzel-Busch Motor Car - Danny Negalha, Fixed Ops Director at McGovern Automotive Group This episode is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative…
Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…
Human interaction is still central to the car-buying process. AI is increasingly being positioned to support the steps around it— From engagement to appointment setting. Sanjay Varnwal, Co-Founder & CEO at @Spyne, explains how dealerships are applying AI across the full sales process. ➤ Stream the latest episode of the…
Dealers are getting mixed signals about how *ready* voice AI really is. Some hear limitations— Others see it already handling real customer conversations. Sanjay Varnwal, Co-Founder & CEO at @Spyne, explains what’s driving that disconnect. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite…
Today I’m joined by Sanjay Varnwal, Co-Founder & CEO at Spyne.ai. In part 2 of our Pre NADA AI Spotlight series we break down how AI is actually being deployed inside dealerships today—from faster merchandising to smarter lead handling—and where it’s delivering real ROI versus hype. Sanjay explains how workflow…
Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…
Credit card processing costs are drawing more scrutiny inside dealerships. Why? Some fees are showing up on statements without clear links to card network requirements. Eric Cohen, CEO at @merchantadvocate5433, explains what dealers are seeing across rooftops. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…
Today's show features: - JB Burnett, Executive General Manager of Preston Automotive Group - Justin Lasky, Business Manager at Lexus of North Hills This episode is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing,…
~60–70% of dealerships are overpaying for credit card processing. Eric Cohen, CEO at @merchantadvocate5433, explains how processors and fee structures are driving the increase. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Flai Technologies Inc, Ikon Technologies and @merchantadvocate5433
Today I’m joined by Eric Cohen, CEO at Merchant Advocate. We break down why credit card processing is one of the most overlooked expense lines in dealerships, how 60–70% of stores are overpaying, and which “non-negotiable” fees are actually negotiable. Eric explains where the hidden charges live, how to audit…
Today's show features: - Scott Pharr, COO/Partner of P4 Automotive - Stephane Ferri, CEO of Car Wars - Micah Westrum, General Manager of Ramsey Mazda This episode is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through…
Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…