Today I'm joined by Jim Roche, CEO of Warrcloud. As vehicle sales face margin compression, the service department has stepped up to provide over 50% of dealership gross profit. This conversation breaks down the massive $32 billion surge in warranty work, why customer pay is decelerating, and how dealers can…
Daily Dealer Live is brought to you by: Highstreet Automotive - Highstreet Automotive specializes in insurance solutions for automotive dealerships, working with operators across the country to help manage risk, control costs and protect long-term profitability. Explore solutions at https://www.myhighstreet.com/agency-directory/florida/Melbourne/6549-North-Wickham-Road-Suite-101 Follow Car Dealership Guy: X ➤ https://www.x.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/…
Technician productivity is often used as a *proxy* for service performance. Erikka Tiffani, GM at @WalserHyundaiBrooklynPark, explains how approved work ultimately determines how many hours get produced. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Podium and Nomad Content…
Today's show features: - Jonathan Gray, COO of Cavender Auto Group - Rob Cavender, President and CEO of Cavender Auto Group - Vin Stazzone, Chairman at HIGHSTREET | Automotive - Mike Keese, Agency President at HIGHSTREET | Automotive - Phil Pecoraro, Operating Partner at Murdock CDJR This episode is brought…
Some dealerships are rethinking how F&I gets introduced to the customer. Erikka Tiffani, GM at @WalserHyundaiBrooklynPark, explains why leading with the salesperson is changing how customers respond to the menu. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Podium…
Today I'm joined by Erikka Tiffani, General Manager at Walser Hyundai Brooklyn Park. In an industry defined by grind and tradition, Erikka breaks down how Walzer has successfully implemented a 4-day work week and a non-commissioned sales model. We discuss the transition from traditional F&I "boxes" to a one-point-of-contact system…
Daily Dealer Live is brought to you by: Team Velocity – Team Velocity helps dealerships deliver faster, smarter, and more connected customer experiences through fully integrated platform technology. From websites and advertising to retention solutions and a native CDP, Team Velocity provides the tools dealerships need to succeed in every…
Today's show features: - Stephen M. Rowley, President of Cox Automotive - Aharon Horwitz is the Co-Founder and CEO of Fullpath - David Boice, Co-Founder and CEO of Team Velocity - Ron Almeida, General Manager of Colonial Ford of Plymouth This episode is brought to you by: Zurich – Zurich…
*Transparency* from providers is becoming a bigger lever for dealers. Jeff Glanzmann, Dealer Principal at @glanzmannsubaru4750, explains how access to data is driving accountability. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Zurich.Insurance
Reinsurance performance varies more than most dealers expect. Michael Naim, VP & GM, East Division at Zurich North America, explains why active portfolio management drives the difference. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Zurich.Insurance
The dealership experience is being *restructured.* Matt Leone, CEO of @DriveCentric, explains how this new hybrid model blends AI led interactions with human touchpoints at the dealership. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by CDG Circles, @Lotlinx, and…
Reinsurance may be one of the least understood profit centers. Jeff Glanzmann, Dealer Principal at @glanzmannsubaru4750. explains why many dealers don’t manage it monthly like other departments. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Zurich.Insurance
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Customers are more cautious than ever about credit pulls. Luke Parker, Finance Manager at @bmwofgreensboro, explains how no credit check options are helping remove that hesitation in F&I. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Service Payment Plan,…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
In this episode of the Industry Spotlight, joining host Sam D’Arc are Michael Naim, VP at Zurich North America, and Jeff Glanzmann, Dealer Principal at Glanzmann Subaru to discuss why many dealers are "flying blind" by relying on quarterly PDFs for their most valuable profit centers. This conversation breaks down…
Daily Dealer Live is brought to you by: Podium – Most service departments know exactly what they should be doing — the follow-ups, the declined services, the outbound outreach. They just don't have the bandwidth to do it. Podium's Service AI handles it all, end-to-end, so nothing falls through the…
Video is driving the highest customer engagement in auto retail. Matt Leone, CEO of @DriveCentric , explains how dealerships are using that engagement to pinpoint high-intent buyers. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by CDG Circles, @Lotlinx, and…
Today's show features: - Don Hall, President & CEO, Virginia Automobile Dealers Association - Morgan Abeyie, Podium Service AI Product Manager at Podium - Daniel Negalha, Corporate Fixed Ops Director at McGovern Automotive Group This episode is brought to you by: Haig Partners – When it comes to selling your…
There’s a *structural* gap in how some dealerships use their systems. Matt Leone, CEO of @DriveCentric, breaks down why relying on the DMS for customer interaction is limiting growth. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by CDG Circles,…
Today I'm joined by Matt Leone, CEO of DriveCentric. The automotive CRM has been stuck in the 1980s, forcing dealers into rigid workflows that ignore how modern customers actually shop. Matt breaks down why "tech bloat" is killing dealership margins and how shifting from task management to real-time engagement hubs…
Daily Dealer Live is brought to you by: CDK Global – CDK Global empowers dealers with the tools and technology they need to build deeper relationships with customers and sell and service more cars. Visit https://www.cdkglobal.com/ Follow Car Dealership Guy: X ➤ https://www.x.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Today's show features: - Jacob Shepherd, Dealer Principal at Chevrolet of Troy - Amber Good, Senior Product Marketing Manager at CDK Global - Robert F. O’Koniewski, EVP and General Counsel at Massachusetts State Automobile Dealers Association, Inc. This episode is brought to you by: Haig Partners – When it comes…