Service Drive and Used Car Buying Panel w/ Wilburn, Gaughan, & Smith | Daily Dealer Live

Today's show features:

- Cooper Wilburn, Sales Manager at Al Serra Autoplaza

- Dan Gaughan, General Manager at AutoHub

- Aaron Smith, Platform Director at Fred Beans Automotive Group

This episode is brought to you by:

Zurich North America – Zurich Advisor IQ is Zurich’s AI-driven training and coaching platform built to help F&I teams perform more consistently and sell more effectively — using real transaction data, not theory.

By analyzing actual F&I transactions, Zurich Advisor IQ helps identify behaviors and trends influencing results, delivers actionable insights and roleplay scenarios, and gives dealership leaders visibility into performance across managers, stores and rooftops. Connect with your Zurich representative to request a demo and see how Zurich Advisor IQ can help turn F&I insight into stronger dealership performance. Learn more here: https://carguymedia.com/3TycCDc

AutoHub – AutoHub is the smarter, all-in-one vehicle acquisition platform that empowers dealers to acquire more cars directly from their own customers on the showroom floor, online, and in the service drive. By automating appraisals, standardizing vehicle checklists, enabling customized pricing, and engaging customers directly via SMS/text message, AutoHub enables dealers to increase look-to-book, reduce reliance on costly auctions, and lower acquisition costs. Backed by data-driven market intelligence, the AutoHub Acquisition Engine (AAE) delivers a full acquisition ecosystem that drives consistency, predictability, and profitability at scale.

Learn More: https://www.autohub.io/vehicle-acquisition-engine/

[10:23] | First up, Cooper Wilburn, Sales Manager over at Al Serra Autoplaza. Cooper's got a floor strategy that flips the old playbook on its head — and he swears it's why his numbers keep climbing. Wait till you hear what he's doing differently.

[10:23] | Then we've got Dan Gaughan, General Manager at AutoHub. Dan's not shy, and he's bringing a take on what most dealers get dead wrong about their own customers. Trust me, some of you are not going to like it — but you'll want to hear it.

[10:23] | And rounding things out, Aaron Smith, Platform Director at Fred Beans Automotive Group. Aaron oversees a whole lot of moving pieces, and he claims there's one number every dealer obsesses over that actually means almost nothing. Bold? Absolutely. He's here to back it up.

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