Why Out-of-State Car Deals Turn Into Train Wrecks 90 Days Later (And How to Avoid Them) | Industry Spotlight
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RSS Feed In this episode of the Industry Spotlight, joining host Sam D'Arc are David Donaldson, Senior Vice President of DLR50 at DLRdmv, and Justin Buzzell, Vice President of Financial Services at Morgan Auto Group to discuss why out-of-state car deals so often fall apart weeks after the customer drives away, and how getting every tax, fee, and form right before they leave protects the lender's claim on the car and keeps the dealership out of trouble.
Justin admits his team used to close a deal and hear nothing until an email showed up months later, and explains how tracking every title "like a Domino's tracker" changed the way his stores work.
David breaks down why one missed fee leads to the dreaded call asking the customer for $700 more, why some states cap trade-in credit at $12,000 while Florida barely limits it, and why every out-of-state deal needs urgency from day one.
It is a playbook for catching problems while the customer is still in the building.
This episode of the Car Dealership Guy Podcast is brought to you by DLRdmv.
Topics:
01:20 Out-Of-State Deals Ran On A Giant NADA Book.
04:00 Having People In That State Is The Way To Go.
04:45 Bad Registrations Can Get You Shut Down.
05:15 Every Store Figured It Out On Their Own.
06:30 Customers Go Missing After The Sale.
08:15 Short Fees Mean Eating The Cost Later.
09:00 DMV Document Rules Change Monthly.
10:35 Other Provider Was Not As Robust.
12:55 Platform Provides Visibility To Hold Stores Accountable.
16:15 Dashboard Is Like A Pizza Tracker For Titles.
18:20 Communication Lives In Spreadsheets And Email.
22:35 Out-Of-State Deals Get Treated Like In-State.
24:10 Trade Credit Rules Differ Wildly By State.
27:15 Finance Managers Are Not As Busy As They Claim.
DLRdmv – Dealers, are you still stuck using outdated interstate titling methods? DLR50 from DLRdmv modernizes out‑of‑state titling by providing 24/7 sales tax, title, and registration fees, pre‑populated state-specific forms, through an online platform that directly integrates with your DMS. CDG listeners get 30 days of free full-service access to DLR50 on unlimited out-of-state deals. Head over to @ here, use code POD30 to claim your free month today.
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