Customer loyalty is increasingly consolidating at the group level. Shane Wilson, President at Connected Dealer Services, breaks down how centralized inventory and customer data are keeping shoppers within one dealership ecosystem. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Today special guest host Sam D'arc is joined by Shane Wilson, President at Connected Dealer Services., We dive into the tug-of-war between dealers and automakers for customer ownership after the sale, how real-time vehicle data is fueling explosive fixed-ops growth, the playbook dealers are using to win loyalty long after…
Daily Dealer Live is brought to you by: CR Stream – Put the power of multiple auctions in your hand! CR Stream multi-lists your inventory to OVE, SmartAuction, and Copart simultaneously. Capture vehicle photos, damage, details and pricing start to finish in under 10 minutes with the CR Stream iPhone…
Personalized follow-up is scaling in new ways across auto retail. Curtis Lewsey, Founder of @Dealer_Cards, explains how blending automation with human touch is turning outreach into connection. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Dealer_Cards
Today's show features: Tully Williams, Parts & Service Director at The Niello Company Colin Speer, Director of Sales at Sonic Tools USA Frank Knox, Chief Operating Officer of AutoAcquire AI This episode is brought to you by: CR Stream – Put the power of multiple auctions in your hand! CR…
Car dealers are behind the ball on AI vs other industries. Data via Cox Automotive, Driving Outcomes with AI. The ebook covers the top ways how dealers are leveraging AI in their stores → https://carguymedia.com/4oIwNZ9 | @coxautomotive Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising…
Personalization is making a comeback in auto retail. David Long, Executive General Manager at Hansel Auto Group, explains how simple gestures are rebuilding customer loyalty. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Dealer_Cards
Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with David Long, Executive General Manager at Hansel Auto Group, and Curtis Lewsey, Founder of DealerCards. This episode of the…
Daily Dealer Live is brought to you by: Equifax – Fund More Auto Loans, Faster. Auto loan applicants are 40% more likely to be funded when instantly verified by The Work Number. You can get the data you need to know your borrower better and make fast, smart decisions. Equifax…
Customer choice is still shaping how legacy automakers compete. While EV disruptors are simplifying specs, traditional brands are betting on personalization to retain loyalty. Doug Gilmour, Dealer Principal of Malone Ford, breaks down how consumer preference is keeping variety alive. ➤ Stream the latest episode of the Car Dealership Guy…
Today's show features: Kable Derrow, Owner of Findlay Chrysler Dodge Jeep Ram Will Holleman, Automotive Sales at Equifax Devin Kaulback, GM of Subaru of Niagara This episode is brought to you by: CR Stream – Put the power of multiple auctions in your hand! CR Stream multi-lists your inventory to…
Dealer–OEM alignment is swinging back toward the field. As manufacturers rebuild field teams, communication with dealers is tightening— And store performance is following. Doug Gilmour, Dealer Principal of Malone Ford, explains how stronger field partnerships are driving results. ➤ Stream the latest episode of the Car Dealership Guy Podcast now…
Data via CDK Global, 2025 Dealership Workplace Study. The study drills down into compensation, retention and more. → https://carguymedia.com/4nvCFEg | @CDKGlobal Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a…
Today I’m joined by Doug Gilmour, Dealer Principal of Malone Ford. We get into Doug’s 13-year run at Ford, the 7% profit swing that put him on the map, and the all-in gamble that made his dream a reality. This episode is brought to you by: 1. @openlaneus - The…
Daily Dealer Live is brought to you by: CR Stream – Put the power of multiple auctions in your hand! CR Stream multi-lists your inventory to OVE, SmartAuction, and Copart simultaneously. Capture vehicle photos, damage, details and pricing start to finish in under 10 minutes with the CR Stream iPhone…
Today's show features: Liza Borches, President & CEO of Carter Myers Automotive Jake Hales, Digital Operations Manager at Gee Automotive Companies This episode is brought to you by: CR Stream – Put the power of multiple auctions in your hand! CR Stream multi-lists your inventory to OVE, SmartAuction, and Copart…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Customer retention is regaining focus across auto retail. Some dealers are analyzing how every service interaction influences long-term customer value. Ivette Dominguez Drawe, Dealer/Owner of Alpine Automotive Group, explains how retention discipline compounds long-term growth. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite…
Daily Dealer Live is brought to you by: KPA – Non-compliance isn't an option. OSHA, FTC, and state regulators are actively targeting dealers with escalating fines and enforcement actions across safety, privacy, and F&I compliance. KPA’s Complete Compliance Suite is the only all-in-one solution that protects dealers from every compliance…
Some dealers are deploying "agentic" AI systems that take human-level actions— Carrying conversations end to end and booking real test drives in real time. Parker Boice, GSM at Firmage Group Automotive, explains how this evolution is reshaping dealership operations. ➤ Stream the latest episode of the Car Dealership Guy Podcast…
Today's show features: Yossi Levi, Founder of Car Dealership Guy Brian Benstock, Dealer Principal of Paragon Honda & Acura Todd Szott, Dealer Partner of Szott Auto Group This episode is brought to you by: KPA – Non-compliance isn't an option. OSHA, FTC, and state regulators are actively targeting dealers with…