Service outreach is getting more precise in fixed ops. Karen Chagnon, VP of Sales at GuidePoint Systems, explains how real vehicle data is helping dealers reach customers before the service visit is overdue. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to…
Today's show features: - Dave Rogers, Fixed Operations Director at Piazza Auto Group - Todd Kaminski, President, Direct Markets at Zurich - Doug Coyle, Vice President, Direct Markets at Zurich - Chris Skinner, Fixed Operations Director at Granbury Nissan This episode is brought to you by: Stream Companies – How…
Vehicle *readiness* is becoming a bigger part of the customer experience. Ferris Hamdan, GM of @Wesleychapelhondarocks, explains why a car with a dead battery or low fuel can drain the momentum from a deal. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
In this episode of the Industry Spotlight, joining host Sam D'Arc are Karen Chagnon, VP Sales at Guidepoint Systems, and Ferris Hamdan, General Manager at Wesley Chapel Honda, to discuss why most dealers are operating blind — unaware of which vehicles on their lot have a dead battery, a check…
AI is changing how customers *judge* dealerships before they visit. Jon Alcorn, Operating Partner at Dogwood Automotive Group, explains how a store’s online footprint could shape the sale before the first conversation starts. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to…
Today's show features: - Joshua Johnson, CEO of Don Johnson Auto Group - Eric DeMont, Executive Director, Dealer Solutions and Growth at Urban Science - Shane Wood, General Manager of Port Orchard Ford This episode is brought to you by: Stream Companies – How much revenue is slipping through the…
Data via 2025 Cox Automotive Fixed Ops and Ownership Study. Read the full study here for more fixed ops insights: https://carguymedia.com/4uF8X46 Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a…
"Sales efficiency" may be the missing metric in variable ops. Jon Alcorn, Operating Partner at Dogwood Automotive Group, explains why salesperson performance needs the same structure dealers already use in fixed ops. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you…
Today Sam D'Arc is joined by Jon Alcorn, Operating Partner at Dogwood Automotive Group. Winchester, Virginia's three-brand Dogwood Auto Group hasn't printed a paper pencil in over a year, yet grosses are up and finance penetration sits at 89%. Jon breaks down the two systems behind that shift: a salesperson…
Today's show features: - Tim Pohanka, Vice President & Executive Manager at Pohanka Automotive Group - Jacob Glassman, Dealer Principal at Brookville Chevrolet - Frankie Florey, General Sales Manager at Acura Of Denville This episode is brought to you by: Stream Companies – How much revenue is slipping through the…
Slow finance processes are becoming a bigger risk in auto retail. Ben Atkinson, VP of Auto Lending at @UpstartNetwork, explains why faster decisions can help keep more deals from leaving the store. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
FTC enforcement is forcing a bigger conversation about dealer trust. Marcello Sciarrino, Co-owner of @IslandAutoGroupNYC, explains why making money on a customer and being transparent with them can still live in the same deal. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
*Risk* in auto lending is getting a broader definition. Ben Atkinson, VP of Auto Lending at @UpstartNetwork, explains why deal structure, down payment, and affordability can change how a lender views the same customer. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
Today's show features: - Nick Ruffolo, Fixed Operations Director at Rohrman - Matt Norris, Fixed Operations Director at Bozard Ford Lincoln - Jeremy Stephens, Remote Operations Director at Bozard Ford Lincoln This episode is brought to you by: OPENLANE – OPENLANE brings easy, intelligent digital wholesale to dealers across the…
"Speed to decision" is becoming a major profit lever in automotive. Evan Driscoll, General Sales Manager at @audijacksonville5046, explains how faster approvals help dealers keep customers in the store. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @UpstartNetwork
In this episode of the Industry Spotlight, joining host Sam D'Arc are Ben Atkinson, VP of Auto Lending at Upstart, and Evan Driscoll, General Sales Manager at Audi Jacksonville to discuss why the credit score has become the most overrated number in auto lending and how a full-spectrum dealership running…
Some dealers see transparent pricing as a long-term trust play. Marcello Sciarrino, Co-owner of @IslandAutoGroupNYC, explains why dealers can still make money without making the customer question the deal. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Podiumsoftware, @Wikimotive…
Today's show features: - Kenneth Criscione, Finance Manager at Harte Auto Group - Rich Stazzone, Director of Business Development at Highstreet Automotive - Mike Keese, Agency President at Highstreet Automotive - Dana Wines, Director of Training at WE Auto - Valerie Niedermeier, Director of Community Relations at WE Auto This…
The broker model continues to be a major friction point for dealers. Marcello Sciarrino, Co-owner of @IslandAutoGroupNYC, explains how broker payouts are changing the economics of a car deal. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Podiumsoftware, @Wikimotive…
Today I'm joined by Marcello Sciarrino, Co-Owner at Island Auto Group. During COVID, dealers were snapping up stores at three, four, five times their best earnings ever — and financing it all at 2% floor plan costs. Now floor plan is at 7-8%, earnings have come back to earth, and…
Dealership valuations are forcing tougher acquisition decisions in auto retail. Corina Straub Diehl, CEO and President at @DiehlAuto, explains why she would rather buy multiple dependable rooftops than chase one expensive bet. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you…
Today's show features: - Manny Sedano, Dealer Principal at Sedano Chevy and Sedano Ford - Andrew Sweet, CEO of SelectFI - Chris Taylor, Owner of Certified Auto Brokers - Katie Lamphere, Founder and Veterans in Automotive This episode is brought to you by: OPENLANE – OPENLANE brings easy, intelligent digital…