Today's show features:
- Dave Rogers, Fixed Operations Director at Piazza Management Company
- Pam LeJeune, VP at The Moran Group
- William Demaree, Group Director of Fixed Operations at Tom Wood Group
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[8:10] | First up, Dave Rogers, Fixed Operations Director at Piazza Management Company. Forty-plus years in, and Dave says the biggest threat to your shop isn't the economy — it's the phone in your tech's pocket. Last time he was here, close rates were down five percent and he couldn't pin down why. Fuel? Tariffs? Fewer recalls? He went digging — and today we find out what he actually found.
[27:02] | Then, Pam LeJeune, VP at The Moran Group. In a world drowning in AI hype and panic buying, Pam's message is almost rebellious: the basics matter more than ever. She's also calling out the agencies and vendors selling you buzzwords that mean absolutely nothing to your bottom line. Wait till you hear what that sounds like from her seat.
[41:00] | And William Demaree, Group Director of Fixed Operations at Tom Wood Group. Last time, Tom Wood University had a 50-person wait list and a classroom full of dreams. Now? They've held their first-ever signing ceremony for graduating high school techs. What does it feel like to watch that first class cross the finish line? He'll tell us.
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