Consumer behavior may be forcing dealerships to rethink the BDC model. Art Dessein, Vice President of Sales at @GetImpel, explains why reaching customers is becoming harder as email engagement drops. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @GetImpel
Customer complaints reaching the dealer principal may signal a bigger problem in the store. Corina Straub Diehl, CEO and President at @DiehlAuto, explains why the complaint is often the result of multiple breakdowns long before the customer ever escalates. ➤ Stream the latest episode of the Car Dealership Guy Podcast…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
AI is starting to reshape how some dealerships think about the BDC role. Art Dessein, Vice President of Sales at @GetImpel, explains why the biggest opportunity may be freeing BDC teams up for higher value work. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your…
Today's show features: - Spencer Nicholson, Fixed Operations Director at Stuckey Automotive - Xavier Rivera, Service Director at Greenacres Nissan & I-95 Nissan This episode is brought to you by: Zurich – Zurich helps dealers operate with clarity, confidence and certainty — driving stronger performance today while protecting long‑term value.…
Data via vAuto from their EV inventory report, check it out for more data and dealer strategies here: https://carguymedia.com/4ulI98j Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on…
"Speed to lead" is becoming harder to ignore in automotive. Becky Scheussler, BDC Director at @WaltersAutomotiveGroup, explains why customer expectations are pushing dealerships to rethink how they handle leads after hours. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by…
In this episode of the Industry Spotlight, joining host Sam D'Arc are Art Dessein, Vice President of Sales at Impel, and Rebekah Scheussler, Business Development Director at Walters Auto Group to discuss why luxury dealers are quietly losing service customers to independent shops and how AI is rebuilding the personalized…
Daily Dealer Live is brought to you by: Informativ – Informativ's SmartPencil gives dealers a credit-qualified, lender-specific first pencil the moment a soft pull returns -- VIN-level accurate, optimized for both consumer payment and dealer profit. It eliminates the guesswork that costs deals and speeds up the sales process. See…
Collision centers are becoming a customer retention play for some dealer groups. Corina Straub Diehl, CEO and President at @DiehlAuto, explains how keeping collision customers in network is creating more vehicle replacement opportunities. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to…
Today's show features: - Christian Crain, VP of Operations at Crain Automotive - Doug Fusco, Managing Partner, Dealer Compliance at Informativ - Leo Portaluppi, Owner/CEO at P4 Automotive This episode is brought to you by: Zurich – Zurich helps dealers operate with clarity, confidence and certainty — driving stronger performance…
Dealership loyalty isn't dead. But it's being killed by inventory. Data via CDK Global Ease of Purchase Study, check it out for more shopper behavior trends here: https://www2.cdkglobal.com/l/146251/2026-05-06/3g4532 Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here:…
One of Diehl Automotive’s best performing stores runs on something simple — Customer obsession. Corina Straub Diehl, CEO and President at @DiehlAuto, explains how an *old school* sales culture is still creating stronger customer loyalty. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite…
Today I'm joined by Corina Straub Diehl, CEO and President at Diehl Automotive Group. After the sudden loss of her husband in 2007, Corina ignored advice to sell the business and instead scaled it into a 24-store powerhouse generating over a billion dollars in revenue. This conversation breaks down her…
Daily Dealer Live is brought to you by: YASSI – Yassi is a national vehicle verification platform that gives dealers a single source of truth for real-time lien, title, and registration data. When a dealer runs a VIN, they see active liens, title brands, DMV holds, and registration stops as…
The FTC crackdown is becoming one of the biggest topics in auto retail. @BernieMorenoforSenate, (R-OH), explains why some dealers see pricing transparency as a positive shift for the industry. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Podiumsoftware, @CDKGlobal…
Today's show features: - Chris Hudson, GM at Mark Miller Subaru - Lee Perine, VP of Partnerships at YASSI - Scott Simons, Dealer Principal at Simons Chevrolet GMC This episode is brought to you by: Zurich – Zurich helps dealers operate with clarity, confidence and certainty — driving stronger performance…
Dealerships are starting to question how transparent payment processing is. Justin Feist, President of @AutoDealerPayments, explains why more dealers are gravitating toward flat rate pricing models. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @AutoDealerPayments
Some dealers are buying far more cars out of the service drive by automating the process. George Chamoun, CEO of @ACVAuctions, explains how consistent pricing is helping some stores acquire 5 to 10 vehicles out of every 100 ROs. ➤ Stream the latest episode of the Car Dealership Guy Podcast…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Chargeback disputes are creating a *visibility* problem for some dealerships. Justin Feist, President of @AutoDealerPayments, explains how delayed notifications are preventing stores from responding in time. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @AutoDealerPayments
Payment processing is becoming a growing frustration for some dealerships. Nathan Johns, CFO of Smith Auto Group, explains why operational friction is pushing some groups to reevaluate their providers. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @AutoDealerPayments
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
In this episode of the Industry Spotlight, joining host Sam D’Arc are Nathan Johns, CFO of Smith Auto group, and Justin Feist, President of Auto Dealer Payments to discuss how credit card processing is the "last frontier" of dealership expense management, yet most CFOs struggle to decipher their 20-page monthly…