Daily Dealer Insights

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Rob Scott, Executive General Manager of Bob Johnson Chevrolet, and Robert Wooden, Owner of Wooden Automotive Consultants LLC. This…

Daily Dealer Live is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test…

AI is expanding the role of customer data in auto retail. Instead of replacing CDPs, it’s starting to layer on top— Using customer data to predict actions and even complete tasks like service scheduling. Art Dessein, VP of Sales at @GetImpel, explains how this integration is shaping the future of…

Today's show features: Eric Miller, Director at Morrie's Auto Group Monik Pamecha, CEO of Toma Mathew Growden, Consultant This episode is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as…

From Widewail’s Q2 2025 Voice of the Customer Report | See industry trends from over 2.7 million Google reviews posted during the first half of 2025 → https://carguymedia.com/4nfYKXE | @widewail partner Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us…

Service is becoming the biggest AI opportunity in auto retail. Volume of service records far exceeds sales leads– But many dealerships lack the capacity to engage customers at that scale. Art Dessein, VP of Sales at @GetImpel, shares why this gap is primed for AI solutions. ➤ Stream the latest…

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…

Today I’m joined by Art Dessein, VP of Sales at Impel. We dig into how AI is reshaping inventory management, the playbook big dealer groups use to roll it out without losing culture, and why less customer communication is actually leading to more sales—plus plenty more along the way. This…

"Daily Dealer Live is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a ""dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Visit https://dealer-pay.com/ to learn more. Follow Car Dealership…

Today's show features: Matt Bowers, Owner of Matt Bowers Automotive Group Andrew Ruck, General Manager of Lafontaine Cadillac Buick GMC of Highland This episode is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25…

Data via VinSolutions | See the 6 biggest red flags holding back your inventory marketing → https://carguymedia.com/41m2FK6 | Cox Automotive Partner Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a…

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…

This dealer has cracked the code to reaching Hispanic car buyers. How? By showing that personal connection carries more weight than generic marketing. Mario Murgado, CEO of @murgadoautomotivegroup, shares how culture is guiding his strategy. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite…

Daily Dealer Live is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/ Follow Car Dealership Guy: X ➤ https://www.x.com/GuyDealership Instagram ➤ https://www.instagram.com/cardealershipguy/ TikTok ➤ https://www.tiktok.com/@guydealership LinkedIn…

Today's show features: Sen. Bernie Moreno (R-OH) Steve Greenfield, General Partner of Automotive Ventures John Murphy, Managing Director of Strategic Advisory at Haig Partners This episode is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial…

Demographics are beginning to influence acquisition strategy for some dealers. Markets with growing Hispanic populations are showing stronger credit performance— Driven by vehicle ownership as a daily necessity. Mario Murgado, CEO of @murgadoautomotivegroup, shares how this lens is guiding his expansion plans. ➤ Stream the latest episode of the Car…

Margin compression is putting new pressure on dealerships. Mario Murgado, CEO of @murgadoautomotivegroup, explains why adaptability is becoming central to navigating tighter conditions. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Lotlinx, @widewail and Nomad Content Studio

Today I’m joined by Mario Murgado, CEO of Murgado Automotive Group. We cover Mario’s dramatic escape from communist Cuba, his journey to building a 29-store dealership empire across five states, the growth model fueling expansion into underserved communities, the day he lost 24 employees in a single immigration raid and…

Today's show features: Greg Johnson, General Manager of Mohawk Honda Julie Douglas, CEO of Dealer Pay This episode is brought to you by: Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @…

Daily Dealer Live is brought to you by: Dealer Pay - Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Contact Julie today - julie@dealer-pay.com or 636-442-4901. Follow…

Advertising *efficiency* is becoming a bigger lever in retail auto. AI agents are boosting lead-to-sale conversion, allowing dealers to sell more cars with fewer leads— While rethinking how much spend is really needed. Daniel Kim, Director of Operations at @barnescrossingautogroup, shares how technology is shifting the equation. ➤ Stream the…

Get the full report on the current state of auto sales, free from CDK Global → https://carguymedia.com/cdkglobal | @CDKGlobal Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on…

Data is becoming central to dealership operations. Some groups are moving beyond vendor platforms by building internal warehouses— Unifying information and enabling coordinated outreach to car buyers. Daniel Kim, Director of Operations at @barnescrossingautogroup, shares how this shift is shaping strategy. ➤ Stream the latest episode of the Car Dealership…

Today I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more. This episode is brought to you by: 1.…