CDG Circles: The private community helping dealers make better decisions — faster. Learn more.

Daily Dealer Insights

Jan. 9, 2026

How Video MPIs Drive Service Revenue | David Cerqueira on Daily Dealer Live

How Video MPIs Drive Service Revenue | David Cerqueira on Daily Dealer Live

Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…

View more
Jan. 9, 2026

Why ai still can’t replace *human* car sales

Why ai still can’t replace *human* car sales

Human interaction is still central to the car-buying process. AI is increasingly being positioned to support the steps around it— From engagement to appointment setting. Sanjay Varnwal, Co-Founder & CEO at @Spyne, explains how dealerships are applying AI across the full sales process. ➤ Stream the latest episode of the…

View more
Jan. 8, 2026

Why voice AI feels “ready” to some dealers—and not to others

Why voice AI feels “ready” to some dealers—and not to others

Dealers are getting mixed signals about how *ready* voice AI really is. Some hear limitations— Others see it already handling real customer conversations. Sanjay Varnwal, Co-Founder & CEO at @Spyne, explains what’s driving that disconnect. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite…

View more
Jan. 8, 2026

The Time-to-Sale Problem Dealers Are Dying to Fix (and Who's Figured it out) | Pre-NADA AI #2

The Time-to-Sale Problem Dealers Are Dying to Fix (and Who's Figured it out) | Pre-NADA AI #2

Today I’m joined by Sanjay Varnwal, Co-Founder & CEO at Spyne.ai. In part 2 of our Pre NADA AI Spotlight series we break down how AI is actually being deployed inside dealerships today—from faster merchandising to smarter lead handling—and where it’s delivering real ROI versus hype. Sanjay explains how workflow…

View more
Jan. 7, 2026

What High-Performing Finance Leaders Do Differently | Justin Lasky on Daily Dealer Live

What High-Performing Finance Leaders Do Differently | Justin Lasky on Daily Dealer Live

Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…

View more
Jan. 7, 2026

Line items that inflate dealer credit card processing costs

Line items that inflate dealer credit card processing costs

Credit card processing costs are drawing more scrutiny inside dealerships. Why? Some fees are showing up on statements without clear links to card network requirements. Eric Cohen, CEO at @merchantadvocate5433, explains what dealers are seeing across rooftops. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…

View more
Jan. 7, 2026

Burnett on Ford 2.0 Launch, Lasky on Honing F&I Process | Daily Dealer Live

Burnett on Ford 2.0 Launch, Lasky on Honing F&I Process | Daily Dealer Live

Today's show features: - JB Burnett, Executive General Manager of Preston Automotive Group - Justin Lasky, Business Manager at Lexus of North Hills This episode is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing,…

View more
Jan. 6, 2026

~60% of dealers may be overpaying on credit card processing

~60% of dealers may be overpaying on credit card processing

~60–70% of dealerships are overpaying for credit card processing. Eric Cohen, CEO at @merchantadvocate5433, explains how processors and fee structures are driving the increase. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Flai Technologies Inc, Ikon Technologies and @merchantadvocate5433

View more
Jan. 6, 2026

The Margin Problem Dealers Rarely Audit: Credit Cards (And 3 Practical Fixes) | Eric Cohen

The Margin Problem Dealers Rarely Audit: Credit Cards (And 3 Practical Fixes) | Eric Cohen

Today I’m joined by Eric Cohen, CEO at Merchant Advocate. We break down why credit card processing is one of the most overlooked expense lines in dealerships, how 60–70% of stores are overpaying, and which “non-negotiable” fees are actually negotiable. Eric explains where the hidden charges live, how to audit…

View more
Jan. 5, 2026

Pharr on Recruiting, Ferri on Inbound Challenges, Westrum on Team Dev | Daily Dealer Live

Pharr on Recruiting, Ferri on Inbound Challenges, Westrum on Team Dev | Daily Dealer Live

Today's show features: - Scott Pharr, COO/Partner of P4 Automotive - Stephane Ferri, CEO of Car Wars - Micah Westrum, General Manager of Ramsey Mazda This episode is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through…

View more
Jan. 5, 2026

Where Conversational AI *Actually* Works in Dealerships | Stephane Ferri on Daily Dealer Live

Where Conversational AI *Actually* Works in Dealerships | Stephane Ferri on Daily Dealer Live

Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…

View more
Jan. 5, 2026

The Biggest Opportunity For New Car Sales

The Biggest Opportunity For New Car Sales

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…

View more
Jan. 4, 2026

The link between service sentiment and 80% retention

The link between service sentiment and 80% retention

Service retention is becoming a bigger focus inside dealerships. Derek Simonds, Executive VP Automotive at @numaAI, explains why repeat service visits often lead to repeat vehicle purchases. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @numaAI

View more
Jan. 4, 2026

This Should Scare Every Franchise Dealer

This Should Scare Every Franchise Dealer

Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…

View more
Jan. 3, 2026

The hidden cost of running a dealership by CSI

The hidden cost of running a dealership by CSI

OEM indexes are shaping dealership decision-making in *subtle* ways– Increasingly influencing how teams manage paperwork and customer follow-up. William Camastro, Dealer/Operator at @goldcoastcadillac3690, explains how that consistency often leads to higher customer satisfaction and more repeat visits. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…

View more
Jan. 3, 2026

‘The CSI Illusion’ : The Death of the Survey and Why Speed is the Real Driver of Dealer Profit | Pre-NADA AI Spotlight #1

‘The CSI Illusion’ : The Death of the Survey and Why Speed is the Real Driver of Dealer Profit | Pre-NADA AI Spotlight #1

This year, auto retail crossed a real inflection point with AI — not just experimentation, but actual adoption inside dealerships. With that shift came a flood of questions from operators trying to separate signal from noise. AI is everywhere right now. Claims are loud. Results are uneven. And it’s not…

View more
Jan. 1, 2026

Year-End Special: CDG Founder on 2025 Lessons & 2026 Ahead | Yossi Levi

Year-End Special: CDG Founder on 2025 Lessons & 2026 Ahead | Yossi Levi

Happy New Year everyone! Today I’m recapping 2025, and giving a sneak preview of what's next for 2026. My direct line: (856) 393-5432 This episode is brought to you by: 1. @Ikon.Technologies - Ikon Technologies delivers a connected vehicle program for dealers that maximizes Customer Lifetime Value by driving sales…

View more
Dec. 31, 2025

2025 Daily Dealer Live Rewind: The Best of DDL

2025 Daily Dealer Live Rewind: The Best of DDL

Daily Dealer Live is brought to you by: Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System. Learn how to ditch disjointed customer engagement at https://impel.ai/CDG Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s…

View more
Dec. 31, 2025

What changed after this dealer stopped buying at auction

What changed after this dealer stopped buying at auction

Some dealers are stepping away from auctions entirely. Removing the *safety valve* is forcing a reset in how used cars are priced and turned. Nathan Shaver, Managing Partner at Shaver Auto Group, explains why selling efficiency is now under closer scrutiny. ➤ Stream the latest episode of the Car Dealership…

View more
Dec. 31, 2025

NYE Special: Best of Daily Dealer Live

NYE Special: Best of Daily Dealer Live

Today's show features a best of roundup from our first year of Daily Dealer Live: Brian Benstock, VP/GM @ Paragon Honda & Acura Doug Horner, General Sales Manager at Mercedes-Benz of North Olmsted Grant Cardone, CEO of Cardone Capital + more! This episode is brought to you by: Impel –…

View more
Dec. 30, 2025

How this dealer raised labor rates without losing customers

How this dealer raised labor rates without losing customers

Service pricing power is quietly returning to fixed ops. Labor rate increases are sticking as long wait times across the market reset customer expectations. Nathan Shaver, Managing Partner at Shaver Auto Group, explains why *availability* is driving the next phase of service growth. ➤ Stream the latest episode of the…

View more
Dec. 30, 2025

“We 3x'd Fixed Revenue!” – How Dealers Are Leaning Into Service for the Next Cycle | Nathan Shaver

“We 3x'd Fixed Revenue!” – How Dealers Are Leaning Into Service for the Next Cycle | Nathan Shaver

Today I’m joined by Nathan Shaver, Managing Partner, Shaver Auto Group. We dig into why fixed operations have become the most reliable growth engine for dealerships, what it actually took to triple service gross in 18 months, and where dealers are still leaving money on the table. Nathan breaks down…

View more
Dec. 29, 2025

Hall on Scout DTC Win in CO, Haig on Dealership M&A Market Update | Daily Dealer Live

Hall on Scout DTC Win in CO, Haig on Dealership M&A Market Update | Daily Dealer Live

Today's show features: Don Hall, President and CEO of Virginia Automobile Dealers Association Alan Haig, President of Haig Partners This episode is brought to you by: Impel – Impel’s Service AI with Voice AI changes that with proactive, VIN-specific outreach based on individual driving behavior, missed call capture, and instant…

View more
Dec. 29, 2025

Carvana, Amazon, Scout: The New Retail Land Grab | Alan Haig on Daily Dealer Live

Carvana, Amazon, Scout: The New Retail Land Grab | Alan Haig on Daily Dealer Live

Daily Dealer Live is brought to you by: Impel – Impel’s Service AI with Voice AI changes that with proactive, VIN-specific outreach based on individual driving behavior, missed call capture, and instant appointment scheduling by text and email. Advisors stay focused on the drive. Customers get fast, personalized service. One…

View more