The F&I-to-fixed ops loop is becoming more measurable. Johnny McKellar, Senior Vice President of Hendrick Autoguard, explains why prepaid maintenance customers are more likely to buy again. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Hendrickauto
Service may be the strongest path back to the next car sale. Aaron Zeigler, President and CEO of @ZeiglerAuto, explains why the stores that earn the service relationship are better positioned to win the next purchase. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your…
Today's show features: - Joel Love, Service Director at Toyota of Montgomery - Liam Golightley, SVP Dealer Success at Podium - Ryan Carlstedt, EVP Fixed Ops at Willis Auto Group This episode is brought to you by: Experian – Experian Automotive helps marketers identify and engage high-value auto shoppers, strengthen…
"Third-party warranty friction often puts the dealer in the middle. Rick Hendrick, Chairman and CEO of @Hendrickauto, breaks down why owning the claims experience can matter as much as selling the coverage. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you…
In this episode of the Industry Spotlight, joining host Sam D'Arc are Aaron Zeigler, President of Zeigler Auto Group, and Johnny McKellar, who leads NationsGuard for Hendrick Automotive Group, to discuss why Zeigler is leaving its third-party warranty provider to stand up its own dealer-owned program, ZeiglerGuard, and what Rick…
AI may unlock hidden enterprise value inside dealerships. @VicKeller, Founder & CEO of Experience Ventures, explains why giving every employee real-time access to store knowledge could become a major advantage. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @guidepointsystems-gps,…
The traditional job description is starting to look different inside some dealer groups. @VicKeller, Founder & CEO of Experience Ventures, explains why career progression is becoming part of how operators define the role. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to…
Today's show features: - Michael Cottone, Head of Subaru Motors Finance at Chase Auto - Steve Rowley, President of Cox Automotive - Aharon Horwitz, Co-Founder and CEO of Fullpath - Katie Gattuso Duncan, General Manager at Mohawk Chevrolet This episode is brought to you by: Experian – Experian Automotive helps…
Fixed ops may be the most *defensible* part of retail auto. @VicKeller, Founder & CEO of Experience Ventures, explains why service is where dealers turn one-time buyers into long-term customers. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @guidepointsystems-gps,…
Today I'm joined by Vic Keller, Founder and CEO at Experience Ventures. Vic has founded multiple companies acquired by Berkshire Hathaway and spent years inside Van Tuyl Group before it became Berkshire Hathaway Automotive, one of the largest dealer groups ever assembled. In this conversation, he makes the case that…
Today's show features: - Adam Stein, Executive Director at Plaza Auto Group - Brian Benstock, Vice President & General Manager at Paragon Honda and Paragon Acura This episode is brought to you by: Experian – Experian Automotive helps marketers identify and engage high-value auto shoppers, strengthen customer loyalty, grow service…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Diagnostic data is becoming part of the fixed ops trust equation. Karen Chagnon, VP of Sales at GuidePoint Systems, explains how vehicle alerts can help dealers reassure customers when a warning light turns on. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Service outreach is getting more precise in fixed ops. Karen Chagnon, VP of Sales at GuidePoint Systems, explains how real vehicle data is helping dealers reach customers before the service visit is overdue. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to…
Today's show features: - Dave Rogers, Fixed Operations Director at Piazza Auto Group - Todd Kaminski, President, Direct Markets at Zurich - Doug Coyle, Vice President, Direct Markets at Zurich - Chris Skinner, Fixed Operations Director at Granbury Nissan This episode is brought to you by: Stream Companies – How…
Vehicle *readiness* is becoming a bigger part of the customer experience. Ferris Hamdan, GM of @Wesleychapelhondarocks, explains why a car with a dead battery or low fuel can drain the momentum from a deal. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…
In this episode of the Industry Spotlight, joining host Sam D'Arc are Karen Chagnon, VP Sales at Guidepoint Systems, and Ferris Hamdan, General Manager at Wesley Chapel Honda, to discuss why most dealers are operating blind — unaware of which vehicles on their lot have a dead battery, a check…
AI is changing how customers *judge* dealerships before they visit. Jon Alcorn, Operating Partner at Dogwood Automotive Group, explains how a store’s online footprint could shape the sale before the first conversation starts. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to…
Today's show features: - Joshua Johnson, CEO of Don Johnson Auto Group - Eric DeMont, Executive Director, Dealer Solutions and Growth at Urban Science - Shane Wood, General Manager of Port Orchard Ford This episode is brought to you by: Stream Companies – How much revenue is slipping through the…
Data via 2025 Cox Automotive Fixed Ops and Ownership Study. Read the full study here for more fixed ops insights: https://carguymedia.com/4uF8X46 Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a…
"Sales efficiency" may be the missing metric in variable ops. Jon Alcorn, Operating Partner at Dogwood Automotive Group, explains why salesperson performance needs the same structure dealers already use in fixed ops. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you…
Today Sam D'Arc is joined by Jon Alcorn, Operating Partner at Dogwood Automotive Group. Winchester, Virginia's three-brand Dogwood Auto Group hasn't printed a paper pencil in over a year, yet grosses are up and finance penetration sits at 89%. Jon breaks down the two systems behind that shift: a salesperson…
Today's show features: - Tim Pohanka, Vice President & Executive Manager at Pohanka Automotive Group - Jacob Glassman, Dealer Principal at Brookville Chevrolet - Frankie Florey, General Sales Manager at Acura Of Denville This episode is brought to you by: Stream Companies – How much revenue is slipping through the…