How dealers source new technicians is evolving. Tradespeople like HVAC and plumbing techs already bring customer-facing skills that translate directly into service lanes. Ed Roberts, COO of @Bozardfordstaugustine, explains why this crossover talent is proving valuable. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your…
Today's show features: Vinay Shahani, Former Nissan Head of US Marketing & Sales JB Burnett, General Manager of Boulevard Ford of Millsboro This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom…
Daily Dealer Live is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test…
F&I satisfaction is slipping in today’s market. Customers are walking into the finance office facing higher rates and tougher approvals– Creating frustration that lingers over the entire experience. Jason Swiech, Product Marketer at @CDKGlobal, breaks down why external pressures are reshaping perceptions of F&I. ➤ Stream the latest episode of…
Data via Cox Automotive’s Drivers of Car Shopping Satisfaction. See what separates customer-centric dealers → https://carguymedia.com/3JWSvK2 | Cox Automotive Partner Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest…
F&I is moving toward an omnichannel model. Dealers are finding success by giving customers choice— Seamlessly bridging online and in-store experiences without duplicating steps. Jason Swiech, Product Marketer at @CDKGlobal, explains how this approach is shaping the next phase of auto retail. ➤ Stream the latest episode of the Car…
Today I’m joined by Jason Swiech, Product Marketer at @CDKGlobal. We discuss what top-performing dealers are doing in the F&I office, why double-entry data is crushing customer satisfaction, the add-on products flying off the shelves and much more. Read CDK Global’s 2025 F&I Shopper Study mentioned in the episode here:…
Today I’m joined by Jason Swiech, Product Marketer at CDK Global. We discuss what top-performing dealers are doing in the F&I office, why double-entry data is crushing customer satisfaction, the add-on products flying off the shelves and much more. Read CDK Global’s 2025 F&I Shopper Study mentioned in the episode…
Today's show features: Jeff Miller, CEO of Mark Miller Subaru Matt Leone, CEO of DriveCentric This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your…
Daily Dealer Live is brought to you by: DriveCentric – Stop losing leads to slow follow-ups and clunky software. DriveCentric's CRM responds to every lead within minutes, keeps your team organized, and turns more sales into life long customers. Learn more at https://drivecentric.com/ Car Dealership Guy is back with our…
Hiring for technicians is shifting toward mindset over skillset. Dealers are looking for attitude and adaptability as the foundation for building lasting talent. Ed Roberts, COO of @Bozardfordstaugustine, explains how this approach is shaping hiring decisions. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your…
Some dealers are starting to build a technician pipeline from within. Internal development programs are transforming entry-level roles into long-term careers– Creating a steady flow of trained talent. Ed Roberts, COO of @Bozardfordstaugustine, breaks down how sustained investment in development is reshaping workforce strategy. ➤ Stream the latest episode of…
Today I’m joined by Ed Roberts, COO at Bozard Ford Lincoln. We discuss how Ed scaled a team of 165 technicians from scratch, the strategies behind his world-class service lane, his unlikely entry into dealerships nearly 30 years ago and much more. This episode is brought to you by: 1.…
Today's show features: Marion Cain, Founder of ACE David Kelly, Training Director of Brown & Brown Dealer Services This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer…
Daily Dealer Live is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Today's show features: Brian Hoang, CEO of Mia Eric Rea, CEO of Podium Tasso Roumeliotis, CEO of Numa Monik Pamecha, CEO of Toma This episode is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a "dealer-specific' payments acceptance solution with over…
Daily Dealer Live is brought to you by: Dealer Pay – Designed to increase, productivity and customer retention, Dealer Pay is a ""dealer-specific' payments acceptance solution with over 25 years of experience as a trusted payments partner for dealerships across the US. Visit https://dealer-pay.com/ to learn more. Follow Car Dealership…
Labor rate negotiations sit at the center of the dealer–OEM relationship. Profitability funds better pay for technicians and better customer service— Making it a shared interest. Robert Wooden, Owner of Wooden Automotive Consultants, explains how this alignment is shaping dealer strategy. ➤ Stream the latest episode of the Car Dealership…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Labor costs in service are climbing while OEM-approved rates aren’t keeping pace. Rob Scott, Executive GM of Bob Johnson Chevrolet, explains why this gap is pressuring fixed ops profitability. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Wooden Automotive…
Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Rob Scott, Executive General Manager of Bob Johnson Chevrolet, and Robert Wooden, Owner of Wooden Automotive Consultants LLC. This…
Daily Dealer Live is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test…
AI is expanding the role of customer data in auto retail. Instead of replacing CDPs, it’s starting to layer on top— Using customer data to predict actions and even complete tasks like service scheduling. Art Dessein, VP of Sales at @GetImpel, explains how this integration is shaping the future of…