Today's show features:

- Ryan Downing, Dealer Principal / Owner at Ross Downing Auto Group

- Jay Trivedi, Dealer Principal/Owner at Jay's Chevrolet GMC

This episode is brought to you by:

Haig – Haig Partners – When it comes to selling your life’s work, trust the only advisors who have built a reputation for maximizing value for family-owned dealerships. The team at Haig Partners has achieved record-setting values across multiple franchises and has represented more owners in the sale of their Toyota dealerships than any other firm. If you are considering a sale, divestiture or looking to grow, begin a confidential conversation at http://haigpartners.com/

Key Moments:
00:00 Show Kickoff And Guests
06:22 Auto News Roundup
11:45 Fixed Ops Friday Chat
12:54 Ryan Downing Process Playbook
30:14 Sponsor Break And Jay Trivedi Intro
34:20 Hope Versus Process
36:38 Video MPI Playbook
39:42 Hunter Machine Adoption
41:05 RO Count And Accountability
45:33 Roundtable Lightning Wrap

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