Today's show features:
- Nathan Shaver, Managing Partner at Shaver Auto Group
- Christopher Schrementi, Managing Director at Gallagher
- Chris Singleton, Managing Partner at Mike Terry Auto Group
This episode is brought to you by:
Zurich – Zurich Advisor IQ is Zurich’s AI-driven training and coaching platform built to help F&I teams perform more consistently and sell more effectively — using real transaction data, not theory.
Key Moments:
00:00 Show Kickoff and Guests
05:23 Market Headlines Rundown
09:50 Nathan Shaver Tech Incubator
12:52 Automation and Customer LTV
29:24 Insurance Cyber Risk Spotlight
33:37 Outage Contingency Planning
34:55 Cyber Coverage Limits
39:09 AI Risk and Liability
47:57 Fixed Ops ASR and Video MPI
56:01 Used Car Recon and Wrap-Up
By analyzing actual F&I transactions, Zurich Advisor IQ helps identify behaviors and trends influencing results, delivers actionable insights and roleplay scenarios, and gives dealership leaders visibility into performance across managers, stores and rooftops. Connect with your Zurich representative to request a demo and see how Zurich Advisor IQ can help turn F&I insight into stronger dealership performance. Check it out at https://carguymedia.com/46ibHtn
Gallagher – Dealerships face a dynamic risk landscape—rising litigation, weather-related losses, workforce pressures and technology-driven exposures—and Gallagher delivers tailored insurance and risk management solutions built for today's dealership operations. Connect with Chris and the Gallagher team for a one-on-one conversation—visit https://www.ajg.com/industries/dealership-insurance/ and click "Get Started."
[9:46] | First up, Nathan Shaver, Managing Partner at Shaver Auto Group out of Thousand Oaks. He calls his dealership an "operating incubator" for automotive technology — and I want to know what that actually looks like on a random Tuesday afternoon. Plus, a mobile fleet repair pilot spanning five thousand vehicles across a two-hundred-fifty-mile territory. Ambitious? Insane? He'll tell us.
[29:20] | Then we've got Christopher Schrementi, Managing Director at Gallagher. He says there's a risk exposure flying way under the radar for dealers right now — one most of you have no idea you're carrying. And here's the kicker: how you manage that exposure can directly move your insurance spend. He's connecting dots you'll want to see.
[47:12] | And finally, Chris Singleton, Managing Partner at Mike Terry Auto Group down in Refugio. He built an entire recession-proofing playbook around fixed services and geo targeting — but what did he see in his market that lit the fuse? He's also pouring leadership attention into recon and training. Why'd that jump to the top? Stick around.
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