Today's show features:
- Dave Rogers, Fixed Operations Director at Piazza Management Company
- Tully Williams, Fixed Operations Director at The Niello Company
- Ed Roberts, COO at Bozard Ford Lincoln
- Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura
This episode is brought to you by:
Presidio – Today’s episode is brought to you by The Presidio Group, one of the automotive industry’s leading buy-sell advisors. Visit Presidio’s new Research & Reports portal for M&A insights, blue sky multiples, exclusive benchmark data with NCM Associates, dealer sentiment, and analysis of the trends shaping automotive retail at thepresidiogroup.com.
[11:48] | First up, Dave Rogers, Fixed Operations Director at Piazza Management Company. Dave's got some sharp thoughts on what's really driving service drive profit — and it's not what most dealers think. You'll want to hear where he says the real money's hiding.
[11:48] | Then we bring in Tully Williams, Fixed Operations Director at The Niello Company. Tully's never shy, and today he's got a take on technician retention that might just ruffle a few feathers. Is your pay plan actually costing you your best people? Tully's got the answer.
[11:48] | Next, Ed Roberts, COO at Bozard Ford Lincoln. Ed runs one of the most talked-about fixed ops operations in the country — and he's going to tell us the one metric he thinks everybody's obsessing over that actually doesn't matter. Bold claim. We'll put it to him.
[11:48] | And rounding things out, Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura. Richard's sitting on a customer-retention strategy that flips the script on how dealers think about the service lane. What's he doing differently? Stick around and find out.
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