"It's All Going Away!" Why Your Dealership's Software Stack Is About to Collapse (+ What Replaces It) | Mike Gilson, CEO at Conversica
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RSS Feed Mike Gilson believes that five years from now, the car business will look back and laugh at the software dealers run on today.
Groups with 50 to 100 stores often juggle dozens of different store management and customer management systems, stacked up through decades of acquisitions, and replacing any one of them, he says, is like open heart surgery.
Meanwhile, 64% of car buyers now use AI tools to compare models and payments, yet most dealerships can't even be found by those tools, and he argues the real problem is the scattered data underneath, not a missing AI feature.
Topics:
00:55 San Francisco Was A Zombie Apocalypse.
05:40 Acquisitions Create DMS Chaos.
07:35 Software Is Becoming Conversational.
10:55 CDP And CRM Will Collapse Into One.
15:50 Context Is The Fuel That Powers AI.
22:15 Industry Will Laugh At Today's Dysfunction.
28:50 64% Of Buyers Now Use LLMs.
This episode is brought to you by:
1. LotAgent – Stop stacking software. Agents are the way out. One problem, One Agent, only $99. Try it free now @ here.
2. In The Car - In The Car plugs integrates into your sales and service lanes, so your team can deliver bindable insurance quotes in just 37 seconds. Find your number @ here.
3. Conversica - The Conversica Intelligence platform helps dealerships unlock hidden revenue by analyzing their complete database to identify high-value opportunities and convert them automatically. Learn more @ here.
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