Today's show features:
- Barrett Charapp Beaty, Attorney at Charapp & Weiss
- Stephen Rand, Fixed Operations Director at Mercedes-Benz of Plano
- Lucas Goerlitz, Service Manager at Napleton Palatine Subaru
This episode is brought to you by:
Experian Automotive – Experian AutoCheck is the only vehicle history report available across top consumer shopping sites, helping dealers build shopper confidence and drive more local leads. Visit https://carguymedia.com/4iWIBaA
[8:35] | First up, Barrett Charapp Beaty, attorney at Charapp & Weiss and dealer counsel to the Virginia Automobile Dealers Association. He was here when the FTC dropped warning letters on 97 dealer groups — now the FTC's FAQs are out, and Barrett says something's changed. What exactly? And is there one simple rule that keeps you out of trouble? Stick around, because you do not want to get this wrong.
[27:20] | Then, Stephen Rand, Fixed Operations Director at Mercedes-Benz of Plano. We're getting the whole operation by the numbers — bays, techs, advisors, ROs per month. But here's the one I can't wait for: is fixed ops in 2026 easier or harder than it was five years ago? Stephen's answer might surprise you.
And Lucas Goerlitz, Service Manager at Napleton Palatine Subaru. Listen to this — his video MPI usage jumped from under 20 percent to over 70 percent in about 30 days, with zero new technology. No new tools, no new gadgets. So how'd he do it? If you've got people who won't change their habits, you'll want to hear this one.
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