Today's show features:
- Adam Crowell, Chief Legal & Strategy Officer at KPA
- Tustin Ulrich, General Manager at Roper Kia
- Scott Traylor, Vice President of Sales at Mia
- Sefi Adasi Lucki, Owner & Controller at Lucki Mazda of Woodbridge
- Mike Lucki, Dealer Principal at Lucki Mazda of Woodbridge
This episode is brought to you by:
Haig Partners – When it comes to selling your life’s work, trust the only advisors who have built a reputation for maximizing value for family-owned dealerships. The team at Haig Partners has achieved record-setting values across multiple franchises and has represented more owners in the sale of their Toyota dealerships than any other firm. If you are considering a sale, divestiture or looking to grow, begin a confidential conversation at http://haigpartners.com/
KPA – On any given Tuesday, one dealership answers to more than a dozen regulators about five different things: the ad running right now, the disclosures at the finance desk, the data in a credit file, the technician in the bay, and the used oil out back. That's why KPA has helped automotive businesses stay safe and out of trouble since 1986. AI-enabled software that’s always watching out for your dealership, training built from what actually goes wrong in a store, and 150 consultants nationwide who keep showing up to find the things software can't see. We do that for more than 15,000 clients, including 40 of the top 50 automotive groups. Ask us what an FTC pricing and advertising review would turn up in your store at https://kpa.co/cdg
Mia – Your dealership is sitting on untapped revenue — service-due customers, unsold leads, inactive buyers who just need the right nudge — but does your team have the bandwidth to go after it? Mia's outbound AI runs omnichannel phone and text campaigns from one platform, pulling context from 35+ systems for natural conversations that get results 3x faster than competing solutions, no lead babysitting required. Book a demo at https://www.mia.inc/
[9:40] | First up, Adam Crowell, Chief Legal and Strategy Officer at KPA. Adam's got a provocative claim: nobody at your dealership actually owns the price. It's scattered across six systems and just as many people — and he says the FTC is now treating that mess as a Section 5 violation. What changed? Adam's going to explain why this isn't just a marketing headache anymore.
[18:52] | Then, back by demand, Tustin Ulrich, General Manager at Roper Kia. Tustin swears he's never once been late to his 8:30 meeting and has never skipped a book club assignment — and he'll tell you why that has everything to do with fixing a struggling store. Because the speed of the leader, he says, is the speed of the team.
[27:25] | Next, Scott Traylor, VP of Sales at Mia. Facebook took 54 months to hit 100 million users. ChatGPT? Two. Scott says that number should terrify dealers who are dragging their feet — and he claims the top 20 dealer groups have already locked in their AI strategy through 2027. Are you already behind?
[39:32] | And finally, a family affair — Sefi Adasi Lucki and Mike Lucki, the ownership team behind Lucki Mazda of Woodbridge.
Check out Car Dealership Guy's stuff:
CDG Circles ➤ https://cdgcircles.com/
CDG News ➤ https://news.dealershipguy.com/
CDG Jobs ➤ https://jobs.dealershipguy.com/
CDG Recruiting ➤ https://www.cdgrecruiting.com/
My Socials:
X ➤ https://www.twitter.com/GuyDealership
Instagram ➤ https://www.instagram.com/cardealershipguy/
TikTok ➤ https://www.tiktok.com/@guydealership
LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/
Threads ➤ https://www.threads.net/@cardealershipguy
Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683
Everything else ➤ dealershipguy.com
