"Where Did The Money Go?!" The 100-Year-Old Payment Process This Dealer Group Finally Killed | Industry Spotlight
In this episode of the Industry Spotlight, joining host Sam D'Arc are Travis Siebert, SVP at DealerPay, and Kris Towle, Chief Accounting Officer at Niello Company to discuss why one of the auto industry's oldest processes, collecting cash and checks from parts and service customers, still costs dealerships money, time, and trust.
They speak candidly about the safety risk of sending drivers out with cash, why most dealerships never question an outdated process until something goes wrong, and why live phone support, not just software, is what keeps a group this size from ever looking at another vendor. They explain:
◼ Why parts delivery drivers ended up doing accounting work they were never trained for
◼ How a single bounced check could cost a full week of chasing down payment
◼ Why missing cash on a delivery route became an uncomfortable question nobody wanted to ask
◼ Why the switch to mobile payments meant money was in the bank the very next morning
◼ Why Niello Company has never looked at another payments partner since making the switch
This episode of the Car Dealership Guy Podcast is brought to you by DealerPay.
Topics:
02:50 Fixed Ops Causes More Accounting Headaches.
04:30 Drivers Make Terrible Accountants.
05:50 Cash In Trucks Is A Theft Problem.
06:45 Selling Nationwide Hurts Local Retention.
09:50 Dealerships Are Slow To Adopt Digital Payments.
12:15 Onsite Training Eliminates Employee Pushback.
13:10 One-Person Payment Eliminates Customer Confusion.
14:20 Digital Reporting Shows Exactly Who Took Money.
17:05 Answering The Phone Beats AI Every Time.
18:50 Showing Up Matters More Than Technology.
22:50 Accounting Touches Every Part Of The Business.
23:50 Dennis Pushes Harder Than Tully Does.
DealerPay - Dealer Pay is the payment platform built exclusively for car dealerships, connecting fixed ops, variable ops, and back office with sub-10-second, card-present transactions and automated reconciliation, whether it's at the counter, the service drive, or a mobile delivery. Visit @ here to see how it works for your dealership.
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