Today's show features: Parker Jones, General Manager at Jones Auto Centers Drew Diehl, EVP of Client Strategy at Stream Companies Tyler Burton, General Sales Manager at Serra Auto Group Champaign This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s…
Daily Dealer Live is brought to you by: Stream Companies – Deals don’t wait. Why should your incentives? Stream Companies’ Retail Ready updates offers in hours, then launches them across your website, specials pages, search ads, display, and video. In an industry where timing and visibility are everything, faster updates…
Some dealers are rethinking how they generate demand. Instead of pouring dollars into traditional ads– Brand building through PR and community partnerships is gaining traction. Whitney Yates Woods, Dealer Principal at @YatesBuickGMCPhoenix & Yates Mitsubishi, shares how this strategy is shaping local awareness. ➤ Stream the latest episode of the…
Volume growth often exposes *cracks* in dealership profitability. Some operators are stabilizing by tightening management and investing in stronger service operations. Whitney Yates Woods, Dealer Principal at @YatesBuickGMCPhoenix & Yates Mitsubishi, shares how these shifts are sustaining margins. ➤ Stream the latest episode of the Car Dealership Guy Podcast now…
Today I’m joined by Whitney Yates Woods, Dealer Principal at Yates Buick GMC & Yates Mitsubishi. We discuss how the loss of her father pulled her from a successful real estate career into leading a single-point dealership, her bold leap into social media to drive sales, the decision to build…
Today's show features: Jarrod Kilway, VP of Digital Ops at Casa Auto Group Ben Hadley, Founder of AutoGenius This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer…
Daily Dealer Live is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
How dealers source new technicians is evolving. Tradespeople like HVAC and plumbing techs already bring customer-facing skills that translate directly into service lanes. Ed Roberts, COO of @Bozardfordstaugustine, explains why this crossover talent is proving valuable. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your…
Today's show features: Vinay Shahani, Former Nissan Head of US Marketing & Sales JB Burnett, General Manager of Boulevard Ford of Millsboro This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom…
Daily Dealer Live is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test…
F&I satisfaction is slipping in today’s market. Customers are walking into the finance office facing higher rates and tougher approvals– Creating frustration that lingers over the entire experience. Jason Swiech, Product Marketer at @CDKGlobal, breaks down why external pressures are reshaping perceptions of F&I. ➤ Stream the latest episode of…
Data via Cox Automotive’s Drivers of Car Shopping Satisfaction. See what separates customer-centric dealers → https://carguymedia.com/3JWSvK2 | Cox Automotive Partner Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest…
F&I is moving toward an omnichannel model. Dealers are finding success by giving customers choice— Seamlessly bridging online and in-store experiences without duplicating steps. Jason Swiech, Product Marketer at @CDKGlobal, explains how this approach is shaping the next phase of auto retail. ➤ Stream the latest episode of the Car…
Today I’m joined by Jason Swiech, Product Marketer at @CDKGlobal. We discuss what top-performing dealers are doing in the F&I office, why double-entry data is crushing customer satisfaction, the add-on products flying off the shelves and much more. Read CDK Global’s 2025 F&I Shopper Study mentioned in the episode here:…
Today I’m joined by Jason Swiech, Product Marketer at CDK Global. We discuss what top-performing dealers are doing in the F&I office, why double-entry data is crushing customer satisfaction, the add-on products flying off the shelves and much more. Read CDK Global’s 2025 F&I Shopper Study mentioned in the episode…
Today's show features: Jeff Miller, CEO of Mark Miller Subaru Matt Leone, CEO of DriveCentric This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your…
Daily Dealer Live is brought to you by: DriveCentric – Stop losing leads to slow follow-ups and clunky software. DriveCentric's CRM responds to every lead within minutes, keeps your team organized, and turns more sales into life long customers. Learn more at https://drivecentric.com/ Car Dealership Guy is back with our…
Hiring for technicians is shifting toward mindset over skillset. Dealers are looking for attitude and adaptability as the foundation for building lasting talent. Ed Roberts, COO of @Bozardfordstaugustine, explains how this approach is shaping hiring decisions. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your…
Some dealers are starting to build a technician pipeline from within. Internal development programs are transforming entry-level roles into long-term careers– Creating a steady flow of trained talent. Ed Roberts, COO of @Bozardfordstaugustine, breaks down how sustained investment in development is reshaping workforce strategy. ➤ Stream the latest episode of…
Today I’m joined by Ed Roberts, COO at Bozard Ford Lincoln. We discuss how Ed scaled a team of 165 technicians from scratch, the strategies behind his world-class service lane, his unlikely entry into dealerships nearly 30 years ago and much more. This episode is brought to you by: 1.…
Today's show features: Marion Cain, Founder of ACE David Kelly, Training Director of Brown & Brown Dealer Services This episode is brought to you by: Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer…