Some service departments are generating 40-55% of monthly ROs from returning customers. Paul Nadjarian, Chief Product Officer at @carfax, explains how tightening customer data is driving repeat service revenue. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Lotlinx, @Podiumsoftware…
Today's show features: - Garry Keyser, President of L. B. Smith Lincoln - Matt Norris, Fixed Ops Director at Bozard Ford - Kevin Proctor, Service and Parts Director at Classic Chevrolet This episode is brought to you by: Great America – Planning a new service lane, collision center, or showroom…
Homegrown inventory is becoming a strategic asset for dealers. Why? Cars sold, serviced, and traded back through the same store are generating stronger margins and faster turns. Paul Nadjarian, Chief Product Officer at @carfax, explains how tracking this signal is influencing acquisition strategy. ➤ Stream the latest episode of the…
Today I'm joined by Paul Nadjarian, Chief Product Officer at Carfax. We break down why the smartest dealers are shifting from one-time gross to lifetime value, how vehicle history data closes the trust gap with consumers, and why “homegrown” inventory is becoming the most profitable used-car strategy. Paul also explains…
Daily Dealer Live is brought to you by: Great America – Planning a new service lane, collision center, or showroom refresh? GreatAmerica finances dealership build‑outs and remodels—including service equipment, collision & repair, body & paint, EVSE, car wash, signage, and software. Our fast credit decisions keep projects on schedule, while…
Second-generation dealers often grow up under scrutiny. David Wyler, CEO of @jeffwylerautofamily, explains how credibility is built through performance and earning buy-in across the store. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @YSMDesign, @siro_app and CDG Recruiting
Today's show features: - Leonard Bellavia, Founding Partner of Bellavia Cohen P.C. - Mike Van Ryn, Vice President of Talent Development at Zeigler Auto Group - Terry Lange, Assistant General Manager at Suburban Ford of Ferndale This episode is brought to you by: Great America – Planning a new service…
Some operators are *reframing* dealership management entirely. David Wyler, CEO of @jeffwylerautofamily explains how turning managers into coaches is driving daily accountability and team development. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @YSMDesign, @siro_app and CDG Recruiting
Today I'm joined by David Wyler, CEO of Jeff Wyler Automotive Family. We dig into why Wyler abandoned traditional corporate management in favor of a “coach” model, how a strict 100-mile acquisition rule protects execution, and why culture—not capital—is the only defensible edge left in consolidation. David also unpacks his…
Daily Dealer Live is brought to you by: AutoHauler Exchange – Auto Hauler Exchange is the vehicle transportation marketplace connecting shippers and carriers directly to remove inefficiencies, cut delivery timelines in half, and save 15-20% on transport. Visit https://www.autohaulerexchange.com/ to set up your free account today. Follow Car Dealership Guy:…
Today's show features: - Rob Dell, Vice President of Bob Ruth Ford - Frank Zombo, Vice President of Sales at Auto Hauler Exchange - John Murphy, Used Vehicle Director at Holler-Classic Automotive Group This episode is brought to you by: Great America – Planning a new service lane, collision center,…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Equity is replacing employment in parts of auto retail. Michael Maroone, Chairman and CEO of Maroone USA LLC, explains why his store leaders earn ownership after proving performance. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Podiumsoftware, @carfax
Auto retail still measures success 30 days at a time– But some marketing strategies require a longer runway to prove value. Zach Billings, Co-Founder of @Wikimotive, explains why short-term decision making can undermine social and SEO performance. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…
Daily Dealer Live is brought to you by: Impel – When follow-up falls through or inbound calls go unanswered, fixed ops growth stalls. It’s not pricing that’s hindering your retention—it’s friction. Impel’s Service AI with Voice AI changes that with proactive, VIN-specific outreach across the ownership lifecycle based on individual…
Some operators believe automotive CapEx has been misallocated. Billions flowed into EV programs over the past five years— But product pipelines for many franchises now look thin. Michael Maroone, Chairman and CEO of Maroone USA LLC, explains what that means for dealers. ➤ Stream the latest episode of the Car…
Today's show features: - Bob Kuehl, Vice President of Fixed Operations at Zeigler Auto Group - John Bishop, Service Director at Volkswagen of Clarksville - Vince McIsaac, Director of Parts Operations at Hawk Auto Group This episode is brought to you by: Impel – When follow-up falls through or inbound…
Dealers are rethinking how culture gets enforced. One group is leaning on a defined *cultural framework* to drive accountability without overengineering compensation. Michael Maroone, Chairman and CEO of Maroone USA LLC, explains how the “Freedom Frame” guides that effort. ➤ Stream the latest episode of the Car Dealership Guy Podcast…
Today I'm joined by Michael Maroone, Chairman and CEO of Maroone USA. We dig into what really changes when you move from running a public retail giant to building a private, partner-driven dealer group. Michael breaks down why new cars are becoming commodities, where profit has actually migrated, and why…
Daily Dealer Live is brought to you by: Conversica – The Conversica Intelligence platform helps dealerships unlock hidden revenue by analyzing their complete database to identify high-value opportunities and convert them automatically. Purpose-built AI that understands dealership economics—profit margins, service intervals, equity positions—to find the customers worth working right now.…
The rush to optimize for AI search is accelerating. But many OEM-friendly website platforms still lack basic schema implementation. Zach Billings, Co-Founder of @Wikimotive, explains why platform architecture — not AI capability — may be the *real* bottleneck. ➤ Stream the latest episode of the Car Dealership Guy Podcast now…
Today's show features: - Matt Sokolowski, COO of Willis Auto Campus - Michael Gilson, CEO of Conversica - Ryan Merrick, Finance Manager at Fred Beans Automotive Group This episode is brought to you by: Impel – Your sales team should be selling—not answering the same questions after hours or chasing…
~80% of U.S. consumers now use an LLM at least monthly. The result? Early vehicle research is quietly shifting into AI. Zach Billings, Co-Founder of @Wikimotive, explains how dealers should approach AI search strategy. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought…