Today I’m joined by Eric Cohen, CEO at Merchant Advocate. We break down why credit card processing is one of the most overlooked expense lines in dealerships, how 60–70% of stores are overpaying, and which “non-negotiable” fees are actually negotiable. Eric explains where the hidden charges live, how to audit…
Today's show features: - Scott Pharr, COO/Partner of P4 Automotive - Stephane Ferri, CEO of Car Wars - Micah Westrum, General Manager of Ramsey Mazda This episode is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through…
Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Service retention is becoming a bigger focus inside dealerships. Derek Simonds, Executive VP Automotive at @numaAI, explains why repeat service visits often lead to repeat vehicle purchases. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @numaAI
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
OEM indexes are shaping dealership decision-making in *subtle* ways– Increasingly influencing how teams manage paperwork and customer follow-up. William Camastro, Dealer/Operator at @goldcoastcadillac3690, explains how that consistency often leads to higher customer satisfaction and more repeat visits. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…
This year, auto retail crossed a real inflection point with AI — not just experimentation, but actual adoption inside dealerships. With that shift came a flood of questions from operators trying to separate signal from noise. AI is everywhere right now. Claims are loud. Results are uneven. And it’s not…
Happy New Year everyone! Today I’m recapping 2025, and giving a sneak preview of what's next for 2026. My direct line: (856) 393-5432 This episode is brought to you by: 1. @Ikon.Technologies - Ikon Technologies delivers a connected vehicle program for dealers that maximizes Customer Lifetime Value by driving sales…
Daily Dealer Live is brought to you by: Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System. Learn how to ditch disjointed customer engagement at https://impel.ai/CDG Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s…
Some dealers are stepping away from auctions entirely. Removing the *safety valve* is forcing a reset in how used cars are priced and turned. Nathan Shaver, Managing Partner at Shaver Auto Group, explains why selling efficiency is now under closer scrutiny. ➤ Stream the latest episode of the Car Dealership…
Today's show features a best of roundup from our first year of Daily Dealer Live: Brian Benstock, VP/GM @ Paragon Honda & Acura Doug Horner, General Sales Manager at Mercedes-Benz of North Olmsted Grant Cardone, CEO of Cardone Capital + more! This episode is brought to you by: Impel –…
Service pricing power is quietly returning to fixed ops. Labor rate increases are sticking as long wait times across the market reset customer expectations. Nathan Shaver, Managing Partner at Shaver Auto Group, explains why *availability* is driving the next phase of service growth. ➤ Stream the latest episode of the…
Today I’m joined by Nathan Shaver, Managing Partner, Shaver Auto Group. We dig into why fixed operations have become the most reliable growth engine for dealerships, what it actually took to triple service gross in 18 months, and where dealers are still leaving money on the table. Nathan breaks down…
Today's show features: Don Hall, President and CEO of Virginia Automobile Dealers Association Alan Haig, President of Haig Partners This episode is brought to you by: Impel – Impel’s Service AI with Voice AI changes that with proactive, VIN-specific outreach based on individual driving behavior, missed call capture, and instant…
Daily Dealer Live is brought to you by: Impel – Impel’s Service AI with Voice AI changes that with proactive, VIN-specific outreach based on individual driving behavior, missed call capture, and instant appointment scheduling by text and email. Advisors stay focused on the drive. Customers get fast, personalized service. One…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Some dealer groups are rethinking what *high performance* actually looks like. How? By redefining culture around clarity and trust rather than pressure-driven management. Jared Priestner, CEO of @goauto, explains why leadership ethos is becoming a deciding factor in the stores they choose to operate. ➤ Stream the latest episode of…
Thousands of vehicles are stolen from dealer lots every year. The root cause? Shifting hotspot markets and vehicles sitting too long are creating prime targets for theft. Chuck Stilwill, EVP of @Ikon.Technologies, explains why operators are doubling down on prevention and local law-enforcement ties. ➤ Stream the latest episode of…
AI is finding its footing inside dealerships. Structured service interactions are lending themselves to automation, while vehicle purchases are still relying on human rapport. Jared Priestner, CEO of @goauto, breaks down where AI fits today and where people still carry the weight. ➤ Stream the latest episode of the Car…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Dealer buy-sell dynamics are tightening. At @goauto, a simple ownership structure is enabling moves from first call to firm intent at real speed— Without committees or capital friction. Jared Priestner, CEO, explains how fast conviction is driving their acquisition decisions. ➤ Stream the latest episode of the Car Dealership Guy…
Today I’m joined by Jared Priestner, CEO of Go Auto. Jared breaks down why Go Auto is expanding aggressively into the U.S., how concentration risk in Western Canada shaped that move, and what it takes to scale culture across borders. We talk financial discipline, acquisition integration, and why used cars…