“You're Losing Millions!” The $12,000/mo Transportation Leak Almost Every Dealer Ignores | Industry Spotlight
In this episode of the Industry Spotlight, joining host Sam D’Arc are Todd Hatch, Service Director at Palm Springs Nissan, and Malcolm Richardson, Senior Automotive Account Manager at Uber for Business to discuss how dealerships can eliminate the massive P&L leak caused by traditional shuttle and loaner fleets.
Todd shares how he slashed his monthly transportation spend by $6,000 and reduced his loaner fleet from 50 cars to 12 by pivoting to an on-demand model.
They unpack how direct DMS integrations allow service advisors to book rides in seconds, improving CSI by removing the friction of idle shuttles and late pickups.
Ultimately, the conversation provides a blueprint for dealers to reclaim wasted overhead and send thousands of dollars directly back to the bottom line.
This episode of the Car Dealership Guy Podcast is brought to you by Uber for Business.
Uber - Learn how Uber for Business is transforming the service lane by replacing outdated shuttle programs with on-demand mobility that elevates the customer experience. Discover how top dealerships are using centralized transportation dashboards and partner integrations to lower operational costs, improve CSI scores, and keep service bays moving. Learn more at https://businesses.uber.com/CDG
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Topics:
01:20 The $12,000 Monthly Black Hole.
02:10 Why Saturday Shuttles Were A Disaster.
03:15 The 50 Loaner Cars Hemorrhaging Cash.
04:15 Why Small Repairs Tanked CSI More.
05:20 One Question That Diffused Every Complaint.
07:25 The Relief From Firing The Shuttle.
08:45 The Biggest Myth About "Free" Shuttles.
09:30 One Click From The DMS Killed The Job.
12:25 The Controller's Shock At The First Bill.
13:30 How Uber Replaced Parts Drivers Too.
18:40 The 38 Parking Spots Hidden In Waste.
23:10 The One Mistake Todd Would Fix.
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