Today I’m joined by Todd Blue, Dealer Principal of Mercedes-Benz of Northern Arizona and CEO of LAPIS. We break down how luxury dealerships can truly differentiate in a crowded market and why direct customer engagement still drives outsized loyalty. Todd opens up about leverage, market cycles, and why he exited…
Daily Dealer Live is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades to highlight…
Mobile service is gaining momentum in fixed ops. Dealers using it are recovering retention they’ve historically lost— Pulling back sold customers who stopped returning to the store. Kim Saylor, Senior Director of Product Marketing at @CDKGlobal, explains why NPS rises faster when service goes to the driveway. ➤ Stream the…
Today's show features: Brad Miller, CEO of ComplyAuto Will O'Hara, General Manager at Zeigler Auto Group Roy Davila, Variable Operations Director at Steele Auto Group This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a…
Data from Podium, check them out here → https://carguymedia.com/4rrnb7g | @Podium Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check…
Gen Z loyalty is becoming a quiet *engine* in auto retail. More young buyers are returning to the same store for service— Building repeat business through consistent experiences. Kim Saylor, Senior Director of Product Marketing at @CDKGlobal, breaks down how this trend is taking shape. ➤ Stream the latest episode…
Data from CDK Global’s blog post, check it out for the full breakdown → https://www.cdkglobal.com/insights/high-interest-rates-hampered-half-car-shoppers | @CDKGlobal Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast?…
Today I’m joined by Kim Saylor, Senior Director of Product Marketing at CDK Global. We break down why younger customers choose service providers based on online reviews, how AI is reducing wait times in service, and why mobile service is becoming a premium convenience buyers will pay for. Kim also…
Daily Dealer Live is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades to highlight…
Today's show features: Jeremy Robb, Chief Economist at Cox Automotive Derek Scroggins, Parts and Service Director at Pilson Automotive and Power Sports This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to…
Fixed ops is becoming the growth *engine* inside some rural stores. Service volume is climbing as operators add techs and reinvest heavily in equipment. Michael Handwerger, President & Dealer Principal at Alpha One Automotive, explains how small-footprint stores are scaling their shop capacity. ➤ Stream the latest episode of the…
Daily Dealer Live is brought to you by: Matador AI – Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with…
Some rural stores are still working through slow adoption of basic tech. Michael Handwerger, President & Dealer Principal at Alpha One Automotive, breaks down how staffing shifts finally moved digital MPI from stalled to active in their stores. ➤ Stream the latest episode of the Car Dealership Guy Podcast now…
Today's show features: Nolan Brink, Multi-Store General Manager at Jim Shorkey Auto Group Matt Bennett, VP of Graduate and Professional Studies at Northwood University This episode is brought to you by: Matador AI – Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Rural dealers are rebuilding demand inside tiny markets. More stores are opening new customer *buckets* to reach segments they weren’t serving before. Michael Handwerger, President & Dealer Principal at Alpha One Automotive, explains how local-market relevance is driving fresh traffic. ➤ Stream the latest episode of the Car Dealership Guy…
Today I’m joined by President & Dealer Principal at Alpha One Automotive. We break down his jump from a corporate career into dealership ownership, and why social media became one of his strongest tools for credibility and recruiting. Michael also shares why acquiring rooftops is tougher than ever, how rural…
Daily Dealer Live is brought to you by: Dealer Cards – the direct-mail platform built specifically for dealerships. With Dealer Cards, you can send personalized thank-you notes, birthday cards, and service reminders — even include brownies — all hands-free and branded for your store. Right now, CDG listeners can get…
Dealers are rethinking how they communicate after the sale. Service reminders built around real customer needs are earning far higher engagement than *templated* outreach. Paul Nadjarian, Chief Product Officer at @carfax, breaks down why transparency is winning. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…
Today's show features: Dave Marks, CEO/Founder DSM Auto Family Aladdin Khazravan, Founder of Dealer Cards Catherine York Mace, Manager at Vann York Auto Group This episode is brought to you by: Matador AI – Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales…
Customer retention is becoming a real pressure point for retailers. As margins tighten, groups are rethinking how they communicate with buyers after the sale. Kevin Frye, Marketing Director at Jeff Wyler Automotive Family, breaks down how store-level loyalty is taking priority over brand-level messaging. ➤ Stream the latest episode of…
Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Kevin Frye, Marketing Director Jeff Wyler Automotive Family, and Paul Nadjarian, Chief Product Officer at CARFAX. This episode of…
Daily Dealer Live is brought to you by: Foureyes – Foureyes fixes what’s underneath by connecting CRM, inventory, website, and DMS data so it’s clean, connected, and flowing. Then all the stuff you've been stacking on top? It finally works. Collect, connect, and put your data to work – visit…
Today's show features: Eric Barbosa, VP of Variable Operations at Cavender Auto Group David Steinberg, CEO/Founder of Foureyes Robert Woolsey, Director of Corporate Security at Swickard Group This episode is brought to you by: Matador AI – Discover why the biggest dealership groups in America are using Matador AI to…