Today's show features: - David Cerqueira, Service Director at Benzel-Busch Motor Car - Danny Negalha, Fixed Ops Director at McGovern Automotive Group This episode is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative…
Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…
Human interaction is still central to the car-buying process. AI is increasingly being positioned to support the steps around it— From engagement to appointment setting. Sanjay Varnwal, Co-Founder & CEO at @Spyne, explains how dealerships are applying AI across the full sales process. ➤ Stream the latest episode of the…
Dealers are getting mixed signals about how *ready* voice AI really is. Some hear limitations— Others see it already handling real customer conversations. Sanjay Varnwal, Co-Founder & CEO at @Spyne, explains what’s driving that disconnect. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite…
Today I’m joined by Sanjay Varnwal, Co-Founder & CEO at Spyne.ai. In part 2 of our Pre NADA AI Spotlight series we break down how AI is actually being deployed inside dealerships today—from faster merchandising to smarter lead handling—and where it’s delivering real ROI versus hype. Sanjay explains how workflow…
Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…
Credit card processing costs are drawing more scrutiny inside dealerships. Why? Some fees are showing up on statements without clear links to card network requirements. Eric Cohen, CEO at @merchantadvocate5433, explains what dealers are seeing across rooftops. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…
Today's show features: - JB Burnett, Executive General Manager of Preston Automotive Group - Justin Lasky, Business Manager at Lexus of North Hills This episode is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing,…
~60–70% of dealerships are overpaying for credit card processing. Eric Cohen, CEO at @merchantadvocate5433, explains how processors and fee structures are driving the increase. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by Flai Technologies Inc, Ikon Technologies and @merchantadvocate5433
Today I’m joined by Eric Cohen, CEO at Merchant Advocate. We break down why credit card processing is one of the most overlooked expense lines in dealerships, how 60–70% of stores are overpaying, and which “non-negotiable” fees are actually negotiable. Eric explains where the hidden charges live, how to audit…
Today's show features: - Scott Pharr, COO/Partner of P4 Automotive - Stephane Ferri, CEO of Car Wars - Micah Westrum, General Manager of Ramsey Mazda This episode is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through…
Daily Dealer Live is brought to you by: Stream Companies – Stream Companies is a full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready platform and Integrated Marketing Cloud, empower brands…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Service retention is becoming a bigger focus inside dealerships. Derek Simonds, Executive VP Automotive at @numaAI, explains why repeat service visits often lead to repeat vehicle purchases. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @numaAI
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
OEM indexes are shaping dealership decision-making in *subtle* ways– Increasingly influencing how teams manage paperwork and customer follow-up. William Camastro, Dealer/Operator at @goldcoastcadillac3690, explains how that consistency often leads to higher customer satisfaction and more repeat visits. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on…
This year, auto retail crossed a real inflection point with AI — not just experimentation, but actual adoption inside dealerships. With that shift came a flood of questions from operators trying to separate signal from noise. AI is everywhere right now. Claims are loud. Results are uneven. And it’s not…
Happy New Year everyone! Today I’m recapping 2025, and giving a sneak preview of what's next for 2026. My direct line: (856) 393-5432 This episode is brought to you by: 1. @Ikon.Technologies - Ikon Technologies delivers a connected vehicle program for dealers that maximizes Customer Lifetime Value by driving sales…
Daily Dealer Live is brought to you by: Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System. Learn how to ditch disjointed customer engagement at https://impel.ai/CDG Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s…
Some dealers are stepping away from auctions entirely. Removing the *safety valve* is forcing a reset in how used cars are priced and turned. Nathan Shaver, Managing Partner at Shaver Auto Group, explains why selling efficiency is now under closer scrutiny. ➤ Stream the latest episode of the Car Dealership…
Today's show features a best of roundup from our first year of Daily Dealer Live: Brian Benstock, VP/GM @ Paragon Honda & Acura Doug Horner, General Sales Manager at Mercedes-Benz of North Olmsted Grant Cardone, CEO of Cardone Capital + more! This episode is brought to you by: Impel –…
Service pricing power is quietly returning to fixed ops. Labor rate increases are sticking as long wait times across the market reset customer expectations. Nathan Shaver, Managing Partner at Shaver Auto Group, explains why *availability* is driving the next phase of service growth. ➤ Stream the latest episode of the…
Today I’m joined by Nathan Shaver, Managing Partner, Shaver Auto Group. We dig into why fixed operations have become the most reliable growth engine for dealerships, what it actually took to triple service gross in 18 months, and where dealers are still leaving money on the table. Nathan breaks down…
Today's show features: Don Hall, President and CEO of Virginia Automobile Dealers Association Alan Haig, President of Haig Partners This episode is brought to you by: Impel – Impel’s Service AI with Voice AI changes that with proactive, VIN-specific outreach based on individual driving behavior, missed call capture, and instant…