Most service managers come from the customer side, not the technical side.
Shop Foreman Bryan Collins says the key to success is solving problems with empathy—even if it means taking a loss.
Here’s his take on what makes a great fixed ops leader.
➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Ikon.Technologies, @openlaneus and CDG Recruiting
