Today's show features:
- Liza Christensen, Fixed Ops Director at Axio Auto
- Brett Coker, President at Coker Automotive Consultants
- Sammy Jo Mannering, Service Director at Tamiami Hyundai & Genesis
This episode is brought to you by:
The Presidio Group – Today's episode is brought to you by The Presidio Group, one of the automotive industry's leading buy-sell advisors. In the last few weeks, Presidio released its Q3 2026 M&A report, which includes Presidio's blue sky multiples, and the latest Q3 benchmark data from NCM Associates. Find both, along with dealer sentiment and analysis of the trends shaping automotive retail, in Presidio's new Research & Reports portal at https://thepresidiogroup.com/
First up, Liza Christensen, Fixed Operations Director at Axio Auto and Generous Auto in Utah and Idaho. She spent 26 years at Larry H. Miller and oversaw 17 dealerships before she ever got here. Her brief to us was one line: "I need employees to care and want to help customers." So can you actually train someone to care? Stick around.
Then Brett Coker, President of Coker Automotive Consultants, with five decades in dealership operations. He says every flat-rate hour your shop doesn't produce is about $250 in gross profit you'll never see again. So where are your hours actually going? He'll tell us.
And to close, Sammy Jo Mannering, Service Director at Tamiami Hyundai and Genesis of Naples in Florida. Every new hire on her team fills out a five-page assessment on day one, and one question decides a lot: is this a job or a career? Stick around.
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