Service phones remain one of the slowest systems inside the dealership. AI scheduling tools are stepping in as the first *relief* valve— Picking up where customers typically abandon. Mark Altieri, EVP of Business Development at Zonic Design, breaks down how voice tech is tackling the weakest link in service communication.…
Today's show features: JR Toothman, Owner of Toothman Ford Amol Waishampayan, Co-Founder of Fullthrottle.ai Glenn Lundy, President of 800% Elite Auto This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare…
Wild auto market stats from @vAutoInc For a season that’s supposed to be dead quiet… segments of the market are holding up. Dealers who react fast — and price smarter — are going to clean up while everyone else scrambles. Data via @vauto’s Winning Today’s Race To The Consumer video…
Post-warranty drop-off is becoming one of the *costliest* leaks in fixed ops. More dealers are seeing revenue walk when engagement breaks after warranty. Mark Altieri, EVP of Business Development at Zonic Design, explains how lowering friction is keeping customers in-house. ➤ Stream the latest episode of the Car Dealership Guy…
Today I’m joined by Mark Altieri, EVP of Business Development at Zonic Design. We break down why fixed ops is still the most under-leveraged profit center in dealerships—and how communication gaps are quietly eroding customer loyalty. Mark explains how AI is reshaping customer engagement, why half of a dealership’s DMS…
Daily Dealer Live is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades to highlight…
Today's show features: - Tim Pohanka, Vice President of Pohanka Nissan Hyundai - Jeremy Scates, Owner of 111 Motorcars - Dario Arnautovic, General Manager of Urban Motors This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
Dealers are rethinking how they handle "long-tail" leads. AI platforms are now tailoring first responses to the exact source— Meeting shoppers in the context they came in with. Matt Muilenburg, Chief Product Officer at @GetImpel explains how this shift is lifting appointment rates across overlooked lead channels. ➤ Stream the…
Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check out Car Dealership Guy’s stuff: CDG News ➤ https://news.dealershipguy.com/ CDG Jobs…
The push for fast, consistent communication is stretching the traditional BDC model. More stores are leaning on AI to keep customers engaged until a salesperson steps in. Jeremy Nowling, Sales and Digital Retailing Director at @BobRohrmanAutoGroup , explains how tech is reshaping the early part of the sales journey. ➤…
Service phones are becoming a bigger bottleneck in fixed ops. Kim Saylor, Senior Director of Product Marketing at @CDKGlobal, explains how rising hold times are pushing dealers toward AI scheduling tools. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by…
Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jeremy Nowling, Sales and Digital Retailing Director at Rohrman Auto Group, and Matt Muilenburg, Chief Product Officer of Impel.…
Daily Dealer Live is brought to you by: Overfuel – Dealers: You’re torching $30 of every $100 in marketing spend when your site flunks Google’s basic performance test. Why keep using outdated website technology that's killing your profits? Overfuel is the new technical standard in automotive websites, proven to grow…
More dealers are eyeing the jump into luxury and exotic retail. Todd Blue, CEO of LAPIS, breaks down why operating at the top end demands a completely different standard of experience. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by…
Today's show features: Richard Lupo, Fixed Operations Director at Apple Tree Honda and Acura Alex Griffis, CEO of Overfuel Jamie Kent, Chief Strategy Officer of Overfuel Manny Gonzalez, Fixed Operations Manager at Ramsey Mazda This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and…
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Mercedes is entering its biggest product wave in decades. Todd Blue, CEO of LAPIS & Dealer Principal at @Mercedes-BenzNorthernArizona explains how the brand is widening its powertrain strategy to match shifting consumer demand. ➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to…
Today I’m joined by Todd Blue, Dealer Principal of Mercedes-Benz of Northern Arizona and CEO of LAPIS. We break down how luxury dealerships can truly differentiate in a crowded market and why direct customer engagement still drives outsized loyalty. Todd opens up about leverage, market cycles, and why he exited…
Daily Dealer Live is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades to highlight…
Mobile service is gaining momentum in fixed ops. Dealers using it are recovering retention they’ve historically lost— Pulling back sold customers who stopped returning to the store. Kim Saylor, Senior Director of Product Marketing at @CDKGlobal, explains why NPS rises faster when service goes to the driveway. ➤ Stream the…
Today's show features: Brad Miller, CEO of ComplyAuto Will O'Hara, General Manager at Zeigler Auto Group Roy Davila, Variable Operations Director at Steele Auto Group This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a…
Data from Podium, check them out here → https://carguymedia.com/4rrnb7g | @Podium Need help finding top automotive talent? Get started here: https://www.cdgrecruiting.com/ Interested in advertising with Car Dealership Guy? Drop us a line here: https://cdgpartner.com Interested in being considered as a guest on the podcast? Add your name here: https://bit.ly/3Suismu Check…