All Podcast Episodes

Today I’m joined by Marcello Sciarrino, Co-Owner Island Auto Group. We unpack how family-owned dealerships can stand out against national groups, why transparency matters now more than ever, and the biggest fixed ops opportunities in today’s market. We also get into service retention, culture, and why Toyota’s hybrid strategy is paying off while others chase EVs. Check out the full podcast recap here: https://news.dealershipguy.com/p/the-king-of-staten-island-real-strategies-to-win-a...

Today's show features: JR Toothman, Owner of Toothman Ford

 Amol Waishampayan, Co-Founder of Fullthrottle.ai Glenn Lundy, President of 800% Elite Auto This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and acc...

Today I’m joined by Mark Altieri, EVP of Business Development at Zonic Design. We break down why fixed ops is still the most under-leveraged profit center in dealerships—and how communication gaps are quietly eroding customer loyalty. Mark explains how AI is reshaping customer engagement, why half of a dealership’s DMS often sits untouched, and what operators can do to immediately improve retention. Clear takeaways, practical frameworks, and fast-changing tech insights make this a must-...

Today's show features: - Tim Pohanka, Vice President of Pohanka Nissan Hyundai - Jeremy Scates, Owner of 111 Motorcars

 This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades to highlight true value and he...

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Jeremy Nowling, Sales and Digital Retailing Director at Rohrman Auto Group, and Matt Muilenburg, Chief Product Officer of Impel. This episode is brought to you by Impel: Impel - Meet the AI Operating System built for a new era of automotive retailing. From CRM to service ...

Today's show features: Manny Gonzalez — Fixed Operations Manager, Ramsey Mazda Jamie Kent — Chief Strategy Officer, Overfuel Alex Griffis — CEO, Overfuel Richard Lupo — Fixed Operations Director, Apple Tree Honda & Acura This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com au...

Today I’m joined by Todd Blue, Dealer Principal of Mercedes-Benz of Northern Arizona and CEO of LAPIS. We break down how luxury dealerships can truly differentiate in a crowded market and why direct customer engagement still drives outsized loyalty. Todd opens up about leverage, market cycles, and why he exited his business at its peak. We also explore what it really takes to elevate underperforming stores and thrive even when the economy turns. This episode is brought to you by: 1. fullthro...

Today's show features: Brad Miller, CEO of ComplyAuto Will O’Hara, General Manager at Zeigler Auto Group Roy Davila, Variable Ops Director at Steele Auto Group This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features...

Today's show features: Jeremy Robb, Chief Economist at Cox Automotive Derek Scroggins, Parts and Service Director at Pilson Automotive and Power Sports This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades...

Today I’m joined by Kim Saylor, Senior Director of Product Marketing at CDK Global. We break down why younger customers choose service providers based on online reviews, how AI is reducing wait times in service, and why mobile service is becoming a premium convenience buyers will pay for. Kim also explains how recalls create real service opportunities and how dealers can better educate customers. This conversation is full of actionable strategies for adapting to Gen Z expectations. This episo...

Today's show features: Jeremy Robb, Chief Economist at Cox Automotive Derek Scroggins, Parts and Service Director at Pilson Automotive and Powersports This episode is brought to you by: Cars.com – the #1 most recognized automotive marketplace and the place shoppers turn for trusted expertise and a better way to compare vehicles. Unlike marketplaces that reduce everything to price, Cars.com automatically merchandises your inventory’s most compelling features and accolades ...

Today's show features: Nolan Brink, Multi-Store General Manager at Jim Shorkey Auto Group Matt Bennett, VP of Graduate and Professional Studies at Northwood University This episode is brought to you by: Matador AI – Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an included white-glove onboarding...

Today I’m joined by President & Dealer Principal at Alpha One Automotive. We break down his jump from a corporate career into dealership ownership, and why social media became one of his strongest tools for credibility and recruiting. Michael also shares why acquiring rooftops is tougher than ever, how rural stores operate differently from metro dealerships, and what it takes to build a culture that actually performs. His perspective on customer segmentation, profitability expectations, and gr...

Today's show features: Dave Marks, CEO/Founder DSM Auto Family Aladdin Khazravan, Founder of Dealer Cards Catherine York Mace, Manager at Vann York Auto Group This episode is brought to you by: Matador AI – Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an included white-glove onboarding, s...

Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Kevin Frye, Marketing Director Jeff Wyler Automotive Family, and Paul Nadjarian, Chief Product Officer at CARFAX. This episode of the Car Dealership Guy Podcast is brought to you by CARFAX. CARFAX - Here's a reality check: CARFAX data shows that 55% of car buyers won't re...

Today's show features: Eric Barbosa, VP of Variable Operations at Cavender Auto Group David Steinberg, CEO/Founder of Foureyes

 Robert Woolsey, Director of Corporate Security at Swickard Group This episode is brought to you by: Matador AI – Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an...

Today's show features: David Rogers, Fixed Operations Director at Piazza Auto Group Kevin Stuckey, Platform Director - Fixed Operations at Parkway Family Auto Group This episode is brought to you by: KPA – Escalating fines and enforcement actions are hitting dealers hard across safety, privacy, and F&I compliance. KPA's Complete Compliance Suite is the only all-in-one solution that protects your dealership from every compliance risk. Our integrated software, expert consul...

Today I’m joined by Jim Keffer, CEO of Keffer Auto Group. We break down his radical 10-year buyout model, why he hunts “unicorn” operators instead of centralizing, and how underperforming rooftops become high-ROI assets. Jim also explains the math behind buying broken stores, the traits that separate true owner-operators, and the coming shakeups he sees from Carvana, CarMax, and digital retailing. It’s a candid, transparent look at a model most dealers never get to see up close. This episode ...

Today's show features: Zach Terrell, General Manager at Zeigler Auto Group Devin Daly, Co-founder & CEO of Impel Ben Chodor, CEO of CallRevu Gray Scott, Former VP of Marketing of Ultimate Toys, Inc This episode is brought to you by: KPA – Escalating fines and enforcement actions are hitting dealers hard across safety, privacy, and F&I compliance. KPA's Complete Compliance Suite is the only all-in-one solution that protects your dealership from every compliance...

Today I’m joined by Kirk Rogers, Wholesale Manager at McCarthy Auto Group. We dig into why wholesale should be a strategic lever—not a last-resort escape hatch, how efficient transport unlocks massive savings, and the process McCarthy uses to eliminate the automotive retails biggest logistics bottleneck. This episode is brought to you by: 1. ⁠Auto Hauler Exchange - Ship Smarter. Pay Less. No Middlemen. Tired of brokers driving up costs and slowing you down? Auto Hauler Exchange puts ...

Today's show features: Don Hall, President of Virginia Automobile Dealers Association Patrick Janes, AVP, vAuto Inventory Solutions at Cox Automotive Will Bright, CEO and Founder of Saferide.ai This episode is brought to you by: KPA – Escalating fines and enforcement actions are hitting dealers hard across safety, privacy, and F&I compliance. KPA's Complete Compliance Suite is the only all-in-one solution that protects your dealership from every compliance risk. Our...

Today's show features: Brian Benstock, Vice President & General Manager of Paragon Honda and Paragon Acura David Boice, Founder & CEO of Team Velocity Sanjay Varnwal, Co-Founder & CEO of Spyne.ai Danny Zaslavsky, Co-Founder and President of VINCUE This episode is brought to you by: Stream Companies – A full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, ...

Today I’m joined by Alan Haig, President of Haig Partners. We dig into why Q4 buy-sell activity is suddenly exploding, which franchises are becoming “must-own” (and which aren’t), how rate cuts are reshaping buyer math, and get a sneak peek at the latest Haig Report before its released. This episode is brought to you by: 1. Equifax - Fund More Auto Loans, Faster. Auto loan applicants are 40% more likely to be funded when instantly verified by The Work Number. You can get the data you need to ...

Today's show features: Alex Perdikis, CEO, Koons Motors, Inc. Michael Wood, GM of Jaguar Land Rover Chantilly Nick Huff, Used Car Director at Fred Martin Superstore This episode is brought to you by: Stream Companies – A full-service, fully integrated, tech-enabled advertising agency that drives measurable results through performance marketing, creative and content development, and proprietary AdTech solutions. Our innovative platforms, including the Retail Ready pl...