Today I'm joined by Scott Traylor, Vice President at Mia Labs. Dealers have never been better at marketing cars, but all that traffic has created a math problem the humans on the floor simply can't solve. Scott breaks down how voice AI is pulling $8,000 to $30,000 a month in after-hours revenue at stores where customers used to just hit a voicemail, why service advisors are letting calls go unanswered on purpose, and how Mia became the first voice AI company approved by General Motors for their co-op program. If you think AI is still a future conversation, Scott makes the case that you're already in the same moment as when someone first told you that you needed a website.
Topics:
02:30 The No-Saturday-Meeting Rule.
03:50 Why Salespeople Sold 25 Cars.
05:10 The Blank Canvas That Unlocked Volume.
07:05 The Nudge Scott Didn't Ignore.
12:40 AI Is The New Internet.
13:40 The Math Problem Plaguing Dealers.
14:20 The $30K Revenue Stream Ignored.
15:20 Why Advisors Fear The Phone.
17:30 The 1.9-Second Secret.
23:50 The OEM Light-Years Ahead.
28:10 Parts Is AI's Next Frontier.
39:55 The Side Mirror Lesson.
This episode is brought to you by:
1. @Uber – The true cost of moving your service customers is bigger than it looks. Spend slips through in places that never hit an invoice: uncapped trips, unreconciled warranty rides, fleet upkeep, and admin time. Uber for Business pulls courtesy rides and reporting into one dashboard, so you can see what you're spending and set limits that hold. Book a demo, and they'll buy you lunch with an Uber Eats gift card. Visit @ https://businesses.uber.com/CDG to get started.
2. CDG Dealer Platform – Dealer intelligence, all in one place. Benchmark your performance against thousands of rooftops, access verified vendor feedback from fellow dealers, and discover what's working across the industry right now. Give your dealership a competitive edge @ https://cdgapp.ai/marketplace.
3. @mialabsinc – Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Visit @ https://www.mia.inc/ for more info.
Check out Car Dealership Guy’s stuff:
For dealers:
CDG Circles ➤ https://cdgcircles.com/
Industry job board ➤ http://jobs.dealershipguy.com
Dealership recruiting ➤ http://www.cdgrecruiting.com
Fix your dealership’s social media ➤ http://www.trynomad.co
Request to be a podcast guest ➤ http://cdgguest.com
For industry vendors:
Advertise with Car Dealership Guy ➤ http://cdgpartner.com
Industry job board ➤ http://jobs.dealershipguy.com
Request to be a podcast guest ➤ http://cdgguest.com
Car Dealership Guy Socials:
X ➤ https://www.x.com/GuyDealership
Instagram ➤ https://www.instagram.com/cardealershipguy/
TikTok ➤ https://www.tiktok.com/@guydealership
LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy
Threads ➤ https://www.threads.net/@cardealershipguy
Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683
Everything else ➤ https://www.dealershipguy.com
