In this episode of the Industry Spotlight, joining host Sam D’Arc are Michael Naim, VP at Zurich North America, and Jeff Glanzmann, Dealer Principal at Glanzmann Subaru to discuss why many dealers are "flying blind" by relying on quarterly PDFs for their most valuable profit centers. This conversation breaks down how to move from a reactive "set it and forget it" mentality to a data-driven operation that yields massive returns on premium. Michael and Jeff reveal why transparency in reinsurance is no longer optional and how real-time visibility can actually fix your used car reconditioning and CSI.
This episode of the Car Dealership Guy Podcast is brought to you by Zurich North America.
@Zurich.Insurance - Zurich delivers The Zurich Advantage to dealerships nationwide by combining comprehensive F&I products, consultative training, revenue‑generating programs, and wealth‑building profit participation strategies. Grounded in our mission to provide clarity, confidence, and certainty, we help dealers protect what matters, strengthen performance, and build a legacy for the road ahead. Learn more @ https://carguymedia.com/4cvtKjQ
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Topics:
03:00 Why Dealers Fly Blind On Reinsurance.
04:35 The Quarterly PDF Trap.
06:45 The 120-Day Claim Surprise.
08:30 Why Sloppy Recon Destroys Profits.
10:00 The CSI Boost Nobody Saw Coming.
12:00 The Spinal Surgery Test.
16:30 The 70% Return Dealers Miss.
20:30 Why Your CRM Won't Save You.
22:15 The Dashboard That Forces Honesty.
24:20 Why Keeping Managers Dark Was A Mistake.
33:55 The One Call Every Dealer Must Make.
35:15 The One Number That Matters.
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