Today's show features:
- Spencer Nicholson, Fixed Operations Director at Stuckey Automotive
- Xavier Rivera, Service Director at Greenacres Nissan & I-95 Nissan
This episode is brought to you by:
Zurich – Zurich helps dealers operate with clarity, confidence and certainty — driving stronger performance today while protecting long‑term value. From proven F&I processes and insights‑driven training to income‑generating programs, profit participation, and risk management solutions, Zurich is built to help dealers win now — and build for what’s next. Discover more at: https://carguymedia.com/4wxv8dz
Key Moments:
00:00 ROI Mindset Kickoff
06:49 Headlines and Market Shifts
11:32 Fixed Ops Friday Spencer Joins
16:15 Spencer Playbook People Tech
30:34 Sponsor Break and Xavier MPI
35:08 Boosting Video Send Rates
36:45 Metrics That Moved Fast
39:16 Coaching Culture and Process
43:07 Pay Plans and Advisor Training
47:08 Roundtable Culture and Industry Myths
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