Today's show features:
- Joel Love, Service Director at Toyota of Montgomery
- Liam Golightley, SVP Dealer Success at Podium
- Ryan Carlstedt, EVP Fixed Ops at Willis Auto Group
This episode is brought to you by:
Experian – Experian Automotive helps marketers identify and engage high-value auto shoppers, strengthen customer loyalty, grow service revenue, and activate 1,100+ automotive audiences across 30+ advertising platforms. Learn more here: https://carguymedia.com/3RTNi9H
Podium – Podium is the AI operating system built for dealerships — combining broken legacy systems into a single AI-first platform that helps GMs scale revenue, retain customers, and run fixed ops without adding headcount. Podium Connect was an invitation-only summit in Park City, Utah bringing together GMs, dealer principals, and C-suite leaders from some of the largest dealer groups in the country to share how they're actually implementing AI — what's working, what isn't, and where the industry is headed. Learn more at https://automotive.podium.com/
Key Moments:
00:00 Fixed Ops Friday Kickoff
05:29 Auto Industry Headlines
10:44 Joel Love Video MPI Wins
18:03 UVI ROI and Retention Plays
23:41 Podium Connect AI Future
34:16 Dealers Missing Calls
35:29 Leadership Mindset Shift
39:33 Operational AI Agent
47:41 Willis Culture Playbook
59:47 Retention Roundtable Wrap
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