Customer retention is regaining focus across auto retail.

Some dealers are analyzing how every service interaction influences long-term customer value.

Ivette Dominguez Drawe, Dealer/Owner of Alpine Automotive Group, explains how retention discipline compounds long-term growth.

➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @Lotlinx, @vAutoInc and Nomad Content Studio