Today I’m joined by Chase Abbott, VP of Sales at Cox Automotive. We break down how AI, data, and connected technology are reshaping dealership operations, customer experience, and competitive strategy. Chase explains where dealers are falling behind, why ecosystem-level integration matters, and how to overcome resistance to new tools. We also dig into the numbers—like Cox’s 82M monthly visitors and the 40% idle-time problem—that reveal where the biggest wins still are.
Reach out to Chase directly here:
chase.abbott@coxautoinc.com
913 624 4963
This episode is brought to you by:
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3. Cox Automotive - Discover what’s driving improved customer experiences—and dealership results. Download the Drivers of Shopper Satisfaction ebook from Cox Automotive today @ https://carguymedia.com/464vOfw
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Topics:
00:36 Current industry margins and volume trends
03:31 Biggest dealer challenge: affordability or staffing?
06:28 Why use integrated dealership tools?
12:38 How does AI provide predictive insights?
20:13 Why is innovation critical for dealers?
21:06 How to overcome AI adoption resistance?
23:13 Best strategy for implementing AI?
25:09 Most impressive AI success story?
32:34 Future of AI in dealerships
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