This may be the biggest failure point in the dealer–customer experience

The "online-to-in-store" handoff is emerging as a key pressure point for dealers.

Annie Fallows, Head of Navigator Platform at @CapitalOne, explains how friction in the buying journey is impacting car sales.

➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @amazon Autos, @Lotlinx and @CapitalOne