Today's show features:
Dave Marks, CEO/Founder DSM Auto Family
Aladdin Khazravan, Founder of Dealer Cards
Catherine York Mace, Manager at Vann York Auto Group
This episode is brought to you by:
Matador AI – Discover why the biggest dealership groups in America are using Matador AI to enhance their Sales and BDC teams to sell and service more cars than ever before. Right now, podcast listeners get the first 30 days risk-free with an included white-glove onboarding, so you can experience the difference in your store. This offer is only available until the end of the month, so don’t wait! Head to https://matador.ai/ and book your demo today.
Dealer Cards – the direct-mail platform built specifically for dealerships. With Dealer Cards, you can send personalized thank-you notes, birthday cards, and service reminders — even include brownies — all hands-free and branded for your store. Right now, CDG listeners can get a free sample box with cards and brownies at https://dealercards.com/cdg
CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.
Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas!
Key moments:
00:00 Introduction and Welcome
05:50 Industry Headlines: Auto Loans and AI in Insurance
08:08 Big Moves in the Automotive Market
09:59 Thanksgiving Gratitude and Reflections
12:56 Interview with Dave Marks: Virtual Assistants in Automotive
34:03 The Power of Personal Touch in Customer Relations
34:22 The Emotional Impact of Brownies and Handwritten Cards
35:26 Gratitude as a Business Strategy
41:14 Employee Engagement and Retention Strategies
48:26 Holiday Traditions and Final Thoughts
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