Today's show features:
Zach Terrell, General Manager at Zeigler Auto Group
Devin Daly, Co-founder & CEO of Impel
Ben Chodor, CEO of CallRevu
Gray Scott, Former VP of Marketing of Ultimate Toys, Inc
This episode is brought to you by:
KPA – Escalating fines and enforcement actions are hitting dealers hard across safety, privacy, and F&I compliance. KPA's Complete Compliance Suite is the only all-in-one solution that protects your dealership from every compliance risk. Our integrated software, expert consulting, and award-winning training help you reduce insurance premiums, mitigate liability exposure, and protect your reputation. Learn more at https://kpa.io/automotive/
Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System. Learn how to ditch disjointed customer engagement at https://impel.ai/CDG
CallRevu – AI-powered communications intelligence platform that helps dealerships turn every phone call into a revenue opportunity. Learn more at https://www.callrevu.com/
CDG Circles – A modern peer group for auto dealers. Private dealer chats. Real insights — confidential, compliant, no travel required. Visit https://cdgcircles.com/ to learn more.
Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas!
Key moments:
00:00 Introduction and Welcome
05:15 Automotive Industry Headlines
08:14 Nissan's New Plugin Hybrid
10:58 Interview with Zach Terrell
30:24 Upcoming NADA Event Announcement
35:51 The Importance of Dealership Trust and Customer Intimacy
37:52 The Future of AI in Dealerships
39:51 Real-Time AI and Customer Engagement
45:17 Generative AI and Search Optimization
50:04 Leveraging AI for Marketing and Customer Experience
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