Today's show features:
Bill Vaughn, General Manager of Al West Nissan,
Ed Petersen, CEO of Wrench,
Ryan Knight, Director of Operations at Knight Automotive Group.
This episode is brought to you by:
BizzyCar – How are top dealers keeping service profits high—even in uncertain times? They're using BizzyCar—the “easy button” for turning recall opportunities into real revenue. Built by dealers, for dealers, BizzyCar’s AI-powered Recall Management and Mobile Service Platform helps service departments reengage lost customers, fill service bays, and boost revenue. Try BizzyCar today and get a special offer only for CDG listeners at https://carguymedia.com/bizzycar
Wrench – Want to boost your gross profits by selling prepaid maintenance, without a service center? This new offering levels the playing field between independents like me and the big dealers. Wrench TotalCare lets you offer mobile maintenance plans—oil changes, tire rotations, even brakes—all done at your customer’s home. Your customers get convenience. You get more revenue on every deal. And if you’re using DealerCenter, it’s already built into your workflow for seamless upsells.Not on DealerCenter? No problem. Visit https://carguymedia.com/wrench_ddl and start earning on every deal today.
Key moments:
00:00 Introduction and Welcome
05:09 Highlighting Recent Podcast Success
08:07 Industry News and Updates
14:47 Nissan's Turnaround Strategy
17:11 Interview with Bill Vaughn
32:42 Success with Independent Dealers
33:14 Mobility and Consumer Demand
33:34 Technician Workforce and Operations
36:12 Expanding Partnerships and Services
46:11 Fleet Business and Future Strategies
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