Today's show features:
Drew Pearlman, General Manager at O'Neil Nissan
Don Hall, CEO of Virginia Automobile Dealers Association
This episode is brought to you by:
Impel – Dealers everywhere are delivering concierge-level customer experiences with Impel's AI Operating System.
Learn how to ditch disjointed customer engagement at https://impel.ai/CDG
Key moments:
00:00 Introduction and Welcome
04:18 4th of July Recap and NASCAR Event
05:30 Industry Headlines and Breaking News
10:17 Interview with Drew Perlman: Transparency in Car Sales
20:22 Broker Business and Service Retention
33:58 Hiring the Right People
34:13 Quality Aftermarket Parts Discussion
38:07 The Rise of Used EV Demand
42:41 Brokering and Franchise Laws
48:41 Advocacy for the Auto Industry
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