Today's show features:
Andrew Suntrup, Vice President of Operations at Suntrup Auto Group
Mike Cavanaugh, Regional Vice President at Lithia & Driveway
This episode is brought to you by:
Experian Automotive — Wasted advertising spend, undelivered messages, and missed opportunities are just the start of dealers' challenges. Today's consumers expect personalized experiences, making it essential to keep their contact information current. Experian Automotive can assist you in filling in missing or incomplete customer information gaps, verifying vehicle ownership, and enriching your records with additional data. This way, you can deliver truly personalized experiences that foster lasting loyalty and retention.
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Key moments:
00:00 Introduction and Show Overview
05:38 Breaking News: Japan's Export Decline
06:53 Automotive Market Trends and Challenges
10:29 Interview with Mike Kavanaugh: Family and Automotive
18:32 Leadership and Career Development at Lithia
31:29 Dealer Community Insights
32:39 Luxury Market Trends
33:57 Challenges in Lead Quality
35:01 AI and Targeted Campaigns
37:31 Interview with Andrew Sun Tripp
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