Today's show features:
- Garry Keyser, President of L. B. Smith Lincoln
- Matt Norris, Fixed Ops Director at Bozard Ford
- Kevin Proctor, Service and Parts Director at Classic Chevrolet
This episode is brought to you by:
Great America – Planning a new service lane, collision center, or showroom refresh? GreatAmerica finances dealership build‑outs and remodels—including service equipment, collision & repair, body & paint, EVSE, car wash, signage, and software. Our fast credit decisions keep projects on schedule, while flexible financing structures are designed to support growth, efficiency, and long‑term ROI—without tying up cash needed for inventory, staffing, or daily operations. Visit https://carguymedia.com/4l4uK13 to learn more!
Key Moments:
00:00 Fixed Ops Friday Kickoff
05:37 Industry Headlines Roundup
10:46 Gary Kaiser Commercial Growth
17:57 Service Lane Inventory Play
26:42 Matt Norris Tech Pipeline
36:26 Customer Experience Drives CP
37:50 Video MPI Transparency
40:44 Mobile Service Expansion
46:06 Advisor Book Studies
57:13 Roundtable KPIs and Wrap
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