Today's show features:
- David Rogers, Fixed Operations Director of Piazza Auto Group
- Bill Demaree, Corporate Director of Fixed Operations at Tom Wood Automotive
This episode is brought to you by:
Stream Companies – How much revenue is slipping through the cracks at your dealership? Stream Companies’ Missed Opportunities Report analyzes your strategy and highlights where you can drive more sales, faster. Request your free report today at https://www.streamcompanies.com/MissedOpportunitiesReport/
Key Moments:
00:00 Why Service Revenue Is Up While Visits Are Down (Fixed Ops Friday Kickoff)
06:52 Auto Industry Headlines: Tariffs, China Competition & AI in Valuations
10:35 AI in Dealership Ops: From Patchwork Tools to an Integrated Operating Model
18:03 Guest Interview: Dave Rogers (Piazza Group) on Retention, Training & Advisor KPIs
33:35 Sponsor Break + Guest #2 Intro: Bill Deery (Tom Wood) & New Fixed Ops Growth Plays
36:34 Airport Service Center: Valet Drop-Off, Standalone Ops & Mobile Recalls
38:11 Building the Service Advisor Handbook (and How AI Helped Finish It)
40:23 Defining ‘What Good Looks Like’: Training, KPIs & Fixing the Process Gap
44:11 100% Video MPIs + UVI Scans: Transparency, Accountability & ROI
53:30 Lightning Round & Wrap-Up: Fixing Struggling Stores, Absorption, Pay Plans
Check out Car Dealership Guy’s stuff:
CDG Circles ➤ https://cdgcircles.com/
CDG News ➤ https://news.dealershipguy.com/
CDG Jobs ➤ https://jobs.dealershipguy.com/
CDG Recruiting ➤ https://www.cdgrecruiting.com/
My Socials:
X ➤ https://www.twitter.com/GuyDealership
Instagram ➤ https://www.instagram.com/cardealershipguy/
TikTok ➤ https://www.tiktok.com/@guydealership
LinkedIn ➤ https://www.linkedin.com/company/cardealershipguy/
Threads ➤ https://www.threads.net/@cardealershipguy
Facebook ➤ https://www.facebook.com/profile.php?id=100077402857683
Everything else ➤ dealershipguy.com
