Today's show features:
- Damon Egan, Service Director at Sherwood Ford
- Steve Shaw, Trainer/President at Steve Shaw Training
- Richard Lupo, Fixed Operations Director Apple Tree Honda and Acura
This episode is brought to you by:
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Key Moments:
02:54 Show Welcome and Setup
05:12 Auto Industry Headlines
09:13 Fixed Ops Friday Damon Egan
14:24 Moneyball Metrics and Video MPI
32:42 Service Training Gap
34:20 Basics and Phone Holds
37:14 Video MPI Best Practices
39:56 Words That Sell
45:21 Tech Stack and Roundtable Wrap
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