Today's show features:
Ed Roberts, COO of Bozard Ford Lincoln
Justin Zane, SVP at OPENLANE
Farzad Mesbahi, Content Creator, Ex-Tesla
This episode is brought to you by:
Meet Mia: Your 24/7 AI receptionist who speaks like a human, not a robot. No more "press 1" - just natural conversations for sales, service, and support. She handles everything from car shopping to appointment scheduling in multiple languages, while integrating with your systems. Never miss another lead. Visit https://carguymedia.com/3GIt5hO to get started.
OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com/
Key moments:
00:00 Introduction and Welcome
03:24 Industry News and Updates
07:31 Ford Recall and Quality Issues
09:31 Debate: Franchise Model vs. Direct to Consumer
31:13 Market Insights and Dealer Strategies
38:29 Passion for People in the Automotive Industry
39:37 Challenges and Opportunities with Ford Recalls
43:16 Enhancing Customer Loyalty through Ownership Experience
44:46 Innovations in Mobile Service
56:07 Insights into the Used Car Market
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