Today's show features:
Dave Thomas, Director of Content Marketing at CDK Global
Danny Negalha, Corporate Fixed Ops Director at McGovern Automotive Group
This episode is brought to you by:
Toma – If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial at https://www.toma.com/cdg
CDK Global – Managing inventory doesn’t have to be a grind. Backed by over 50 years of CDK know-how and powered by next-gen AI tools, you’ll price with confidence, merchandise like a pro, and move cars off the lot faster — all while boosting your bottom line. Learn more about the CDK Vehicle Inventory Suite: https://www.cdkglobal.com/cdk-vehicle-inventory-suite
Car Dealership Guy is back with our second annual NADA Party—happening in Las Vegas on Thursday, February 5th. It’s the hottest ticket at NADA 2026. Spots are limited and unfortunately we can't invite everyone —so RSVP today at https://carguymedia.com/cdglive and we hope to see you in Vegas!
Key moments:
00:00 Introduction and Welcome
05:29 Charity Event Highlights
06:19 Live Audience Interaction
07:25 News Headlines
15:44 CarMax and EV Market Insights
33:49 Exploring the Appeal of Used Cars
34:29 Online Comments and Survey Insights
35:51 Workplace Satisfaction and Stress Factors
40:35 Implementing Voice AI in Dealerships
41:31 Fixed Ops Strategies and Technician Retention
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