Balancing accountability and culture is shaping how some groups manage their sales floors—

Too much of either may throw the store off track.

Josh Potts, CEO of @MacHaikAutomotiveGroup, explains how keeping both buckets full is driving performance.

➤ Stream the latest episode of the Car Dealership Guy Podcast now on your favorite platform—brought to you by @CDKGlobal, @AuthenticomMedia, and CDG Recruiting