Today I’m joined by Barb Edson, CMO of CDK Global. We dive into why post-sale support is becoming the new battleground for dealerships, what tech top dealers are asking for and leaning into, and why a wave of imitators still can’t dethrone the king.

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Topics:
00:38 Biggest industry challenges today?
02:26 Newest solutions for dealerships?
02:53 How WSIC improves inventory?
06:39 Best payment solutions today?
09:04 Key executive insights
10:01 How to beat competition?
16:45 CDK's future vision?
22:11 Final key takeaways

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