Today's show features:
Tully Williams, Fixed Operations Director at the Niello Company
David Long, Executive General Manager of Hansel Automotive Group
This episode is brought to you by:
Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/
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Key moments:
00:00 Introduction and Today's Lineup
04:44 Breaking News: Automotive Headlines
08:51 Interview with Tulley Williams: Fixed Ops Insights
10:49 The Importance of Repeat and Referral Business
15:17 Strategies for Service Retention and Profitability
29:02 The Challenge of Retention in Fixed Ops
30:48 Unique Selling Propositions in a Competitive Market
33:56 Introducing David Long and the Buy Center Concept
37:16 Building a Successful Buy Center
52:05 Concluding Thoughts and Future Plans
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