Aug. 14, 2025

"Stop the Churn": How AI Is Predicting (and Preventing) Service Defection | Vishal Vadodaria, CEO of AutoEngage

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Show Notes

Today I’m joined by Vishal Vadodaria, CEO of AutoEngage. We dive into the product obsession Vishal learned under Steve Jobs, why a major public dealer group bet early on his AI tech, how Agentic AI is poised to reshape the future of the car business and much more.

This episode is brought to you by:

1. CDK Global - CDK SimplePay is the only payment solution that's built into CDK solutions for unrivaled reliability and financial efficiency. To learn more or schedule a demo visit @ ⁠http://www.CDK.com/simplepay⁠

2. OPENLANE - The world’s best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com

3. AutoEngage - LISA (Linguistic Intelligence Service Assistant) “proactively” engages service customers in 2-way conversations throughout their ownership lifecycle using the most advanced Natural Language Processing in the market and books the appointment directly in the scheduler with no human assistance to increase retention, drive revenue, reduce cost and maximize customer lifetime value. Learn more @ https://autoengage.ai

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Topics:

01:02 How Apple shaped Vishal's approach

06:35 Why switch to automotive?

07:28 Biggest customer retention challenges

10:24 How Auto Engage solves problems?

13:02 Most impressive AI success story?

18:36 Measuring AI ROI how?

23:33 AI improves customer interactions?

30:57 Customizing AI for dealerships?