March 11, 2026

Minerva on Retention, Saylor on Service Report, Saxon on Expenses | Daily Dealer Live

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Minerva on Retention, Saylor on Service Report, Saxon on Expenses | Daily Dealer Live
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Today's show features:


- Mike Minerva, General Manager/Partner of Capital Motor Cars


- Kim Saylor, Sr. Director of Product Marketing, Fixed Operations at CDK Global


- Ben Saxon, General Manager of Inver Grove Ford


This episode is brought to you by:


Experian Automotive – Nearly 90% of dealers are concerned about rising fraud, with 75% reporting a measurable impact on their operations. In the past year, 85% have suspected or confirmed fraud cases. The fix? Experian Automotive's Fraud Protect. Trust Experian to help protect your dealership. Learn more at https://www.experian.com/automotive/fraud-protect


CDK Global – CDK Global empowers dealers with the tools and technology they need to build deeper relationships with customers and sell and service more cars. Visit https://www.cdkglobal.com


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